Customer Think
JULY 5, 2024
Mike Jones, writing for “The Athletic” outlines the way the Kansas City Chiefs were able to dismantle the Baltimore Ravens on the way to the Super Bowl. The Ravens, prior to this game, notes Jones, had been a very balanced team. They were “constructed” with a “strong run game that ensures balance” and keeps their […]
CommBox
NOVEMBER 19, 2024
Although the market for chatbots and customer experience automation is perceived as mature, many sectors such as financial services and healthcare, still fail to leverage the full potential of the technology beyond collecting customer data before passing customers to a human agent for resolution. Dvir Hoffman. A primary roadblock?
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CommBox
OCTOBER 29, 2021
Our technology seeks to alleviate pressure on customer service teams by providing an all-in-one customer communication platform that includes a wide variety of channels, including WhatsApp. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London. To learn more about PSG, visit www.psgequity.com.
Beyond Philosophy
MARCH 2, 2016
Their technology examined conversation and silence, ringtones and hold times. New York and California residents talk the most; Oklahoma and Kansas residents talk the least. New research reveals other important factors affect people’s emotional perception of your experience as well: where they live.
Customer Bliss
AUGUST 29, 2017
An avid business trend watcher, her customer experience expertise comes from combining more than 20 years of experience in both Fortune 500s and startups with her strategic insights and knowledge of analytics and technology. Her goal was to build enabling technology. She used 1-on-1 relationship-building to learn the business.
Beyond Philosophy
MAY 31, 2016
Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Gremler of Bowling Green State University and Kevin P.
Zendesk
JANUARY 3, 2022
As a refresher, sales analytics refers to any technology or process used to gather and analyze sales data. If using AI technology isn’t an option for your company quite yet, you can still take advantage of data-driven lead generation through simple customer questions. Purpose of sales analysis. Sales analytics use cases.
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