CommBox
NOVEMBER 19, 2024
Although the market for chatbots and customer experience automation is perceived as mature, many sectors such as financial services and healthcare, still fail to leverage the full potential of the technology beyond collecting customer data before passing customers to a human agent for resolution. Dvir Hoffman. A primary roadblock?
Beyond Philosophy
MARCH 2, 2016
Their technology examined conversation and silence, ringtones and hold times. New York and California residents talk the most; Oklahoma and Kansas residents talk the least. New research reveals other important factors affect people’s emotional perception of your experience as well: where they live.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
JULY 5, 2024
Mike Jones, writing for “The Athletic” outlines the way the Kansas City Chiefs were able to dismantle the Baltimore Ravens on the way to the Super Bowl. The Ravens, prior to this game, notes Jones, had been a very balanced team. They were “constructed” with a “strong run game that ensures balance” and keeps their […]
Beyond Philosophy
MAY 31, 2016
Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Gremler of Bowling Green State University and Kevin P.
Customer Bliss
AUGUST 29, 2017
An avid business trend watcher, her customer experience expertise comes from combining more than 20 years of experience in both Fortune 500s and startups with her strategic insights and knowledge of analytics and technology. Her goal was to build enabling technology. She used 1-on-1 relationship-building to learn the business.
CommBox
OCTOBER 29, 2021
Our technology seeks to alleviate pressure on customer service teams by providing an all-in-one customer communication platform that includes a wide variety of channels, including WhatsApp. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London. To learn more about PSG, visit www.psgequity.com.
Intercom, Inc.
JULY 5, 2018
After Oracle, I left and I started my own technology company, and it was eye opening to really understand what it takes to actually build a company. How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? Doug: That’s the reality.
Expert insights. Personalized for you.
52 
Let's personalize your content