Kentucky Related Topics 
Chip Bell
FEBRUARY 5, 2019
Hunting, especially in more challenging weather conditions, requires using Kentucky windage. Kentucky windage is the practice of adjusting your aim to compensate for the circumstances. Great service providers use a type of Kentucky windage. What are ways you can apply Kentucky windage in how you grow customer relationships?
Beyond Philosophy
MARCH 2, 2016
The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.
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Beyond Philosophy
OCTOBER 25, 2017
Dr. Ronald Milliman, the retired professor of Marketing at Western Kentucky University, shared an excellent example of this concept in action in a recent Freakonomics podcast rebroadcast. Our irrational reactions to moments in any given experience can influence our behavior, often in ways we aren’t mindful of ourselves.
Steven Van Belleghem
SEPTEMBER 5, 2022
Usually, people opening up a fast food franchise like let’s say Kentucky Fried Chicken, already made their mark financially. But I also love the highly inclusive concept of the Everytable University. For instance, the franchise fee to become a KFC franchise owner is $45,000 , and startup costs range between $1.2 million and $2.5 million.
Beyond Philosophy
DECEMBER 25, 2017
To hear how fast or slow music affects our behavior from Dr. Ronald Milliman, retired professor of Marketing at Western Kentucky University, please click here. An example is the tempo of music played at the grocery store. Case Study: Enhance Your CX With This Technology.
Kerry Bodine
OCTOBER 5, 2015
Relocated its warehouse from California to Kentucky—just 15 minutes from a UPS hub—to better handle its growing inventory, cut shipping expenses, and get orders to customers faster. (As This move also reduced the company’s real estate overhead and overall operating costs.
Zendesk
DECEMBER 14, 2023
Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.
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