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To hear how fast or slow music affects our behavior from Dr. Ronald Milliman, retired professor of Marketing at Western Kentucky University, please click here. Many organizations experience a quick gain in their NetPromoterScore (NPS) when they undertake a Customer Experience improvement initiative. It’s Time for THIS!
In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! CSAT / NPS (NetPromoterScore): How satisfied are customers with their experience and are they willing to recommend your services to others. Greg (Zendesk): What was your first job? Industry Average is 60-70%.
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