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To hear how fast or slow music affects our behavior from Dr. Ronald Milliman, retired professor of Marketing at Western Kentucky University, please click here. Miss the Improvements in NPS? Many organizations experience a quick gain in their Net Promoter Score (NPS) when they undertake a Customer Experience improvement initiative.
In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! Even if there’s no budget for appeasements, we have seen companies achieve high CSAT and NPS during the holidays with the following approaches: Share proactive updates. Greg (Zendesk): What was your first job? Industry Average is 60-70%.
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