ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. This is evident in numerous recent public relations fiascos.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

OCTOBER 12, 2022

You can quickly discover the true root cause of each Vital Few element by engaging a representative of 5-6 work groups (like Engineering, Sales, HR, Legal, Purchasing, Marketing, Quality, Safety, Service, etc.) in root cause analysis. When managers see how much money is represented by a Vital few element, they are motivated to engage.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

ClearAction

JANUARY 6, 2021

Stronger security and safety is enabled by facilities, legal, safety, operations, and other functional areas. Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. 11) Start expecting everyone to align to customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77