Remove Key Driver Analysis Remove Legal Remove Technology
article thumbnail

2020 Customer Experience: 20 Wishes

ClearAction

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. We have the technology to do this.

CXM 120
article thumbnail

2020s Customer Value: 20 Wishes

ClearAction

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. We have the technology to do this.

CXM 90
article thumbnail

21 Tips for 2021 Customer Experience Excellence

ClearAction

Stronger security and safety is enabled by facilities, legal, safety, operations, and other functional areas. Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. 12) Stop over-relying on customer experience technologies.