ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Inject customers’ well-being in every aspect of the way you run your business. 20) Manage CX as a Flow.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Inject customers’ well-being in every aspect of the way you run your business. 20) Manage CX as a Flow.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

JANUARY 6, 2021

Stronger security and safety is enabled by facilities, legal, safety, operations, and other functional areas. Voice-of-the-customer is by default a lagging indicator, even when it’s real-time, because it already happened. You’re learning about customer perceptions after they’re formed.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77