What Really Matters to a Credit Card Customer?
Execs In The Know
JANUARY 26, 2024
Impact of Customer Perception of Agent Location If the customer believes that the person they are speaking to is in another country, that has a relationship with the Net Promoter Score (NPS). The NPS of respondents who believed they spoke to someone in the U.S. about their issue was +44. the NPS was +20.
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