SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? That said, lets explore the benefits of key driver analysis.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 17, 2025

Most Popular Features Pre-built Survey Templates : 100+ industry-specific customizable survey templates for NPS, CSAT, CES, and more, allowing for quick and easy survey creation. Text Analysis Software : Provides in-depth analysis of customer feedback to understand customer sentiments, behavioral patterns, and future trends in real-time.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

ClearAction

OCTOBER 12, 2022

NPS, CSAT, FCR, Health / Effort Score, etc.) Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. Similarly, Health Score combines NPS + overall satisfaction + Service inquiries + product usage. Why are experience management metrics the #1 challenge year after year?

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score Sports 62

SurveySensum

APRIL 28, 2025

Step 3: Identify Key Drivers of Customer Satisfaction Visualization is not just about knowing your NPS score – its about understanding why your score is what it is. SurveySensums key driver analysis automatically uncovers the top factors influencing customer satisfaction or dissatisfaction.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

ClearAction

JANUARY 20, 2020

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 6, 2021

When you focus customer experience excellence on your core-growth customers, your intentional customer experience can be much clearer and your NPS becomes more meaningful, less diluted. 9) Stop seeing NPS as your sure-win. Naturally, you want to be the market share leader with your core-growth customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Execs In The Know

JANUARY 26, 2024

Impact of Customer Perception of Agent Location If the customer believes that the person they are speaking to is in another country, that has a relationship with the Net Promoter Score (NPS). The NPS of respondents who believed they spoke to someone in the U.S. the NPS was +20. about their issue was +44.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52