ClearAction

OCTOBER 12, 2022

NPS, CSAT, FCR, Health / Effort Score, etc.) Sales Velocity is another key to LTV. Sales Velocity is influenced in this order, from bottom to top of this list: MRR (monthly recurring revenue; a customer’s repeat purchases). Indexes are useful in quantifying XM ROI when you use them for correlation analysis.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score Sports 62

ClearAction

JANUARY 20, 2020

CX is cumulative, encompassing pre-sale and post-sale. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. CLV is the whole point of NPS® and all CX work!

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Execs In The Know

JANUARY 26, 2024

Such moments can occur at any point in the service journey, from the initial purchase to after-sales service. Impact of Customer Perception of Agent Location If the customer believes that the person they are speaking to is in another country, that has a relationship with the Net Promoter Score (NPS). the NPS was +20.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

ClearAction

JANUARY 20, 2020

CX is cumulative, encompassing pre-sale and post-sale. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. CLV is the whole point of NPS® and all CX work!

CXM 90

CXM Non-Profits Close the Loop CX 90

Waypoint Group

AUGUST 1, 2018

, then your customer feedback program ought to go well beyond just measuring Net Promoter Score (NPS) / customer sentiment and instead be oriented to capture the voice-of-customer. Key-driver analysis becomes critical here. R eveal the results. Close the loop by showing your customers that you heard them.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Waypoint Group

MARCH 20, 2019

Internal stakeholders (Product Management, Support, Training, Marketing, Sales, Services) are starving for information that can improve their own results. And solutions such as TopBox , with key driver analysis, financial linkage, and longitudinal trending will streamline this process as well.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40