SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? Why Is Key Driver Analysis Important?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 17, 2025

stop words, special characters) and structures the text for analysis. Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context. These dashboards should: Display sentiment analysis visually using graphs, heatmaps, or trend charts.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback. Solution Define key VoC KPIs such as NPS, CSAT , and CES.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52