SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? That said, lets explore the benefits of key driver analysis.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. It is widely used in academic research, social sciences, market research, and business intelligence to process text-based data.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

Step 3: Identify Key Drivers of Customer Satisfaction Visualization is not just about knowing your NPS score – its about understanding why your score is what it is. SurveySensums key driver analysis automatically uncovers the top factors influencing customer satisfaction or dissatisfaction.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52