SurveySensum

APRIL 28, 2025

However, a VoC program enables you to gather real-time feedback across multiple channels – surveys, reviews, social media, and direct interactions – to identify pain points and take proactive action. When businesses fail to listen to their customers, frustration builds, leading them to switch to competitors. The impact?

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. stop words, special characters) and structures the text for analysis.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Qualtrics

APRIL 5, 2021

Today’s researchers can gather insights through email, SMS, social media, websites, and many more channels and leverage the immense processing power instantly available in the cloud to analyze billions of data points through widely available research software. Social media. so you can prioritize actions to improve it.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Qualtrics

SEPTEMBER 24, 2019

The best platforms today have analytical tools built in that perform complex statistical analysis at the click of a button. Key driver analysis. Predictive analysis. These statistical analysis tools are the difference between having ‘data’ and having ‘insights.’. Qualitative data analysis.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20