SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? For example , if your CSAT score is dropping, running a key driver analysis can help compare different factors that directly affect customer satisfaction.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

APRIL 28, 2025

This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Discover the true voice of your customers with SurveySensums AI-powered analysis. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 6.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This feature enables companies to: Organize large volumes of data into meaningful categories (e.g., Text Analytics Tools.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52