MyCustomer Experience

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the. 30th Nov 2023 By Colin Shaw Founder & CEO

Legal 52

Legal Finance Customer Experience 52

ECXO

OCTOBER 17, 2024

A product failure can lead to legal repercussions, financial loss, and most importantly, loss of patient trust. This balancing act ensures that no matter where patients are, they receive the same level of care and product reliability. High Stakes, High Accountability For medical device companies, the stakes are extraordinarily high.

Customer Experience 396

Customer Experience Healthcare Education Legal 396

Customer Think

DECEMBER 6, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the easy stuff and hasn’t had the breakthrough effect they hoped to get. I wasn’t surprised by this problem, and I will explain why in this issue. It is critical […]

Legal 69

Legal Finance Customer Experience 69

Callminer

NOVEMBER 24, 2020

Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.

Compliance 345

Compliance Legal 345

eglobalis

SEPTEMBER 28, 2024

I escalated the matter to my legal advisor to explore next steps. At that point, I informed the dealership that if they did not resolve the issue, I would take legal action. As summer approached, I urged the dealer to resolve the issue because I could no longer rely on the car for our long family vacations around Europe.

CX 368

CX Close the Loop Legal Transportation 368

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. Termination letters are especially useful for providing legally verifiable notice to affected parties of your organization’s relationship with them coming to an end. Types of Termination Letters.

Legal 182

Legal Customer Service Compliance Contact Center 182

Futurelab

MAY 31, 2024

Some customers threatened legal action. When the hood was opened (upon our recommendation), the team unearthed several dramatic stories of customer trust abuse and failure to comply with company standards. Are your metrics driving the right behaviours? Calibrate

Legal 130

Legal B2B Voice of the Customer 130

eglobalis

OCTOBER 9, 2024

Introducing features without considering these risks can lead to significant legal and operational issues. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.

Customer Feedback 436

Customer Feedback Innovation Compliance B2B 436

Qualtrics

MARCH 29, 2019

Erin is a Paralegal on the Qualtrics Legal team. The post My Qualtrics Experience – Erin Rotter – Legal – Provo, UT appeared first on Qualtrics. Read more #QualtricsExperience stories on our #QualtricsLife blog. She’s our go-to for questions about visas, immigration, and is a notary!

Legal 33

Legal Construction 33

ECXO

JUNE 25, 2024

Challenges and Considerations in AI Adoption Addressing Ethical and Legal Concerns The adoption of AI in product design raises several ethical and legal considerations that companies must address. These innovations not only improve product usability but also contribute to Unilever’s sustainability goals.

AI 156

AI Customer Experience Legal Manufacturing 156

Uniphore

JULY 10, 2021

Privacy Policy / Legal. Privacy Policy / Legal. . +1 (770) 352-1300. ada@jacada.com. 11560 Great Oaks Way, Suite 200 Alpharetta, GA 30022. Copyright 2021. HTML Sitemap. Terms of Use. HTML Sitemap. Terms of Use. The post How to Cut Call Center Agent Onboarding In Half appeared first on Jacada.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Callminer

AUGUST 3, 2020

Learn more about the meaning of the term ‘eDiscovery’ as well as the current legal and procedural landscape that surrounds it.

Legal 182

Legal 182

CallCare

MAY 14, 2024

Businesses commonly outsource various services, including IT support, human resources, marketing, accounting, customer service, legal services, and research and development. Legal Services Legal accuracy is needed for businesses to understand complex regulations and avoid potential legal pitfalls.

Business Services 52

Business Services Legal Compliance Innovation 52

Intercom, Inc.

NOVEMBER 23, 2021

We welcome former Smartsheet CMO Anna Griffin and former Lumileds Chief Legal Officer Cheree McAlpine to the executive team as Chief Marketing Officer and General Counsel respectively. In her role as General Counsel, Cheree McAlpine will set the strategy for Intercom’s legal team and prepare the company for continued growth.

Legal 118

Legal Sales Technology Technology 118

Customer Think

AUGUST 29, 2024

In today’s rapidly evolving technological landscape, robust IT policies and procedures are not just a necessity—they are essential for safeguarding an organization’s data, ensuring compliance with legal requirements, and maintaining operational efficiency.

Legal 59

Legal Compliance Technology Technology 59

The Customer Service Blog

JUNE 2, 2023

Chargeback is not a legal right and you only have 120 days from when your flight was due to make a claim. 6) If you paid by credit card then you can use Section 75, which is a legal right if your flight was more than £100. But you would not incur any legal costs. (NB:

Legal 52

Legal Retail Start-ups Transportation 52

Customer Think

MAY 21, 2024

The topic of consumer rights is often viewed solely through the scope of legal obligations, however, instead of just complying with them, taking the time to understand consumer protection laws and how they benefit consumers can return a competitive advantage.

Legal 64

Legal Compliance Customer Experience 64

CallCare

JUNE 18, 2024

Conducting thorough risk assessments helps identify potential dangers, comply with legal obligations, and implement effective safety measures. Employers have a legal and ethical responsibility to safeguard lone workers through meticulous risk assessments, and making sure they are safe and meet regulatory standards.

Legal 52

Legal Healthcare Agriculture Construction 52

CX Accelerator

APRIL 1, 2022

If I tell the customer what happened, could I potentially get in trouble with the “legal department” and lose my job? In some cases, the legal department may need to vet every communication that goes out. What if the customer posts the information I give them on social media and it goes viral?

Legal 266

Legal Contact Center Social Media CX 266

Lightico

JUNE 29, 2023

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Callminer

JANUARY 16, 2017

Mini-Miranda is a legal warning debt collectors are required to use at the beginning of communications with consumers, both written and oral.

Legal 182

Legal 182

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. Where legal comes in.

Engineering 178

Engineering Legal Start-ups Compliance 178

Customer Think

MARCH 15, 2024

With potential clients using online platforms to find legal services, maintaining a solid online presence is a pivotal success factor. Image by Tingey Injury Law Firm on Unsplash Establishing a solid internet presence is vital in the modern business environment, particularly for law firms.

Legal 52

Legal Technology Technology 52

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. G2 Rating : 4.4/5

Healthcare 52

Healthcare Legal Compliance Start-ups 52

ECXO

AUGUST 15, 2023

Additionally, brands must account for and understand data privacy and cyber-risk concerns as simulating data and environments will increase legal and regulatory risk.

Manufacturing 273

Manufacturing Artificial Intelligence Legal Machine Learning 273

Zendesk

SEPTEMBER 5, 2023

“We had about 60 to 70 rejections, we started running out of cash, [and] we were down to three or four paychecks,” says Vishal Sunak, founder and CEO of LinkSquares , one of the top legal software startups. “It In LinkSquares’ case, the team devoted its initial year to discussions with legal leaders. “[We

Legal 52

Legal Sales 52

Customer Think

NOVEMBER 30, 2022

The UK recently introduced some new legislation that has implications for customer service.Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts Act 2022 that aims to provide new legal protections for customer-facing w.

Legal 72

Legal Customer Service Contact Center 72

Comm100

NOVEMBER 14, 2023

Compliance is Just the Beginning Legal compliance with standards such WCAG is often the initial motivator for companies to adopt accessible software. However, the goal should stretch beyond avoiding legal repercussions. It is a matter of operational efficiency, legal compliance, and moral responsibility.

Technology 52

Technology Technology Legal Compliance 52

Customer Think

FEBRUARY 16, 2023

It also provides legal protection for your intellectual property and digital […] A strong and protected brand can establish trust and credibility with customers, increase the value of your company, and differentiate you from your competitors.

Legal 69

Legal 69

Customer Think

DECEMBER 19, 2021

Beyond the obvious moral and legal obligation, there are reputational risks, severe financial and logistics-related consequences if customer data is exposed in a privacy breach. Privacy and security programs can go a long way in ensuring customer data protection.

Legal 89

Legal Technology Technology 89

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. We also have an appointed Data Protection Officer inside our Legal team to guide our data protection efforts. “We The only vendors who have access to your data are in our official subprocessor list.

Compliance 138

Compliance Legal Government Engineering 138

CX Accelerator

NOVEMBER 7, 2023

16) have a legal team that spends more than 1% of their time battling ex-employees. Read each of these as a completion of this sentence: A company might not be customer-centric if they… Here’s what my friends came up with: , Luke Soon , focusing on the big picture says: 4) think short-term versus long-term. 5) put profits before purpose.

Net Promoter Score 316

Net Promoter Score Legal Start-ups Construction 316

Bill Quiseng

DECEMBER 6, 2021

It is really disappointing to new employees that the first day of orientation is spent on defining the rules and restrictions, usually required by the legal department, that, if not followed, will result in termination. At the end of the day, someone is asking, “How was your first day at work?”

Legal 195

Legal Education Customer Service Customer Survey 195

Customer Think

NOVEMBER 19, 2022

With a rise in the popularity of legal cash discounts and various surcharge programs, it becomes very typical to find businesses looking for different tactics to lure customers. Credit card surcharging and cash discounting are the two most extensive tactics.

Legal 64

Legal 64

Myra Golden Media

MARCH 22, 2021

“I realize it’s upsetting to hear that you’ll have to retake your exam and apply for a new license, particularly because you can’t legally operate without your license. There’s simply no way around this.”. The Department of Insurance will not renew any license that has lapsed or that has outstanding penalties.”.

Legal 133

Legal Customer Experience 133

Lightico

AUGUST 8, 2021

They feel that because the signature is electronic, then it must not be legal. When eSignatures for contract signing are used, they can act as legally binding documents in a court of law just as if they were signed on paper. eSignatures are legal, secure, hassle-free, and all-around smart. This is simply not true!

Legal 52

Legal Sales 52

The Customer Service Blog

JUNE 16, 2022

Millions of iPhone users could be eligible for payouts, following the launch of a legal claim accusing Apple of secretly slowing the performance of older phones. Justin Gutmann alleges the company misled users over an upgrade that it said would enhance performance but, in fact, slowed phones down.

Legal 52

Legal Technology Technology 52