Uniphore

JANUARY 25, 2022

Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Lastly, machine learning (ML) enables AI-based systems to “learn” and improve from experience without being explicitly programmed. Now they’re embracing it.”

AI 130

AI Artificial Intelligence Healthcare Legal 130

Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

DMG Consulting

JUNE 8, 2021

Then there are the broader enterprise applications of IA: to identify new product opportunities, at-risk customers, legal risks, and the potential for fraud, just to mention a few. This is being helped along by the increased adoption of digital channels, which is opening up new opportunities by expanding the uses and contributions of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Lightico

JUNE 29, 2023

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

SurveySensum

MARCH 26, 2025

Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. Text Mining is about discovering hidden patterns within unstructured text data. It helps in data exploration by finding key entities, topics, and trends.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Thirdly, there may be legal requirement. Get a solution that is…”. The needs of today aren’t guaranteed to be needs of tomorrow.

Contact Center 210

Contact Center CRM Technology Technology 210

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

Lightico

APRIL 18, 2024

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. Deep learning algorithms will play a crucial role in this evolution.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Zendesk

JANUARY 18, 2024

Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders. The legal Implications of AI involve ensuring that AI systems follow the rules and laws set by governments.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Lightico

JULY 2, 2024

The process is fraught with complexities, including the need to adhere to legal protocols, manage customer communications sensitively, and handle the logistical aspects of reclaiming vehicles. Lightico’s platform ensures that all processes are compliant with the latest regulations, reducing the risk of penalties and legal issues.

Compliance 52

Compliance Finance Data Entry Legal 52

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less. Loris analyzes and provides insights on every message.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Lightico

JULY 26, 2023

By employing machine learning algorithms and natural language processing, AI can extract crucial information, identify patterns, and make accurate predictions from unstructured documents. Human intervention can provide an ethical framework and ensure that the outcomes of document AI align with legal and regulatory requirements.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Zendesk

MARCH 9, 2023

Legal and compliance professionals are a much bigger piece of the puzzle. Create the most bespoke solution at scale At Cleverly, Fonseca was focused on how machine learning could improve inefficiencies in customer service. Marketing doesn’t only come into play, it needs to be more meaningful for customers and prospects.

Legal 52

Legal Machine Learning Compliance Start-ups 52

Intercom

DECEMBER 14, 2023

Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” On the machine learning team, there’s another way of thinking about this. It’s got to do X, Y, and Z.”

AI 98

AI Start-ups Legal Technology 98

Lightico

APRIL 20, 2022

By collecting these three I-9 verification documents, employers can ensure their new hire is eligible to work legally in the US. Machine learning and artificial intelligence are used to identify the authenticity of I-9 verification documents. An unexpired employment authorization card issued by the Dept.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

Transcosmos

FEBRUARY 5, 2019

As the name implies, robotic process automation (RPA) is a technology that deploys bots with artificial intelligence and machine learning capabilities to perform recurring tasks through automation. Growth of robotic process automation (RPA). A case in point is the General Data Protection Regulation or GDPR.

Artificial Intelligence 52

Artificial Intelligence Data Entry Engineering Legal 52

Aquire

FEBRUARY 2, 2022

Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations. Keep it updated. Chatbots and conversational AI.

Omnichannel 52

Omnichannel Engineering Legal Machine Learning 52

Qualtrics

APRIL 14, 2021

Legal concerns around data privacy and data protection including GDPR in Europe. With the help of artificial intelligence and machine learning, people within your organization are able to access rich insights, interactive reports and recommended action without needing a stats degree. Stronger security and governance.

Artificial Intelligence 26

Artificial Intelligence Predictive Analytics Legal Machine Learning 26

Retently

FEBRUARY 9, 2024

Ensure Ethical Practice and Data Privacy When data breaches are all too common, ensuring the privacy and security of respondent information is not just a legal requirement but a fundamental component of customer trust. Personalizing and streamlining your survey invites deeper insights while reinforcing the bond with your customers.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Intercom

AUGUST 2, 2023

Maybe even more on culture” One thing to remember with AI and machine learning is that it’s based on what information is available. I think that is a really good example of having high integrity as a brand. .

Innovation 52

Innovation CX Non-Profits AI 52

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros.

Start-ups 118

Start-ups Innovation Sales Legal 118

Qualtrics

JANUARY 16, 2019

Shawnna Hoffman (Childress)- Global Co-Leader, IBM Cognitive Legal Practice. Hilary Mason- GM of Machine Learning, Cloudera. Featured speakers: Hans Hultgren- President, Genesee Academy. Jill Dyche- Executive Advisor and Strategy Consultant. Lisa Winter- Senior User Research, Testingtime AG. Qual360 North America.

Gambling 28

Gambling Non-Profits Government Innovation 28

SugarCRM

NOVEMBER 7, 2023

With a set of advanced machine learning algorithms, such engines can analyze vast data points from previous interactions and generate new ones that are highly accurate and reliable. B2B payments must be bound legally through a contract. There are a lot of contracts that need to be signed, especially in B2B.

B2B 26

B2B B2C E-commerce Engineering 26

Qualtrics

FEBRUARY 26, 2019

So people may don’t think about my team working with legal, but we do partner with them on how to improve the contracting experience, which is an important touchpoint to customers. How can we best leverage AI/machine learning to deliver real-time insights and triggers? I love that. How do you go from predictive to prescriptive?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. Text analytics for health relies on advanced machine learning and NLP techniques such as: Sentiment Analysis: Determines whether patient feedback is positive, negative, or neutral.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

Lumoa

JUNE 28, 2018

Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At Many are seeing benefit to use more systems and things like machine learning and more sophisticated technologies. Chapter 1: Everyone and everything is customer experience. It’s simple. concludes Michael.

NPS 60

NPS Net Promoter Score Touchpoint Customer Feedback 60

Lightico

APRIL 3, 2025

In this climate, enterprise employers must view I-9 compliance as a serious legal and financial risk on par with data privacy or safety violations and not merely a routine HR paperwork task. ICE is actively knocking on doors across industries, with a particular focus on large employers in sectors known for employing vulnerable workers.

Compliance 52

Compliance AI Agriculture Government 52