DMG Consulting
DECEMBER 7, 2021
The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position. This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects.
ClearAction
JANUARY 14, 2015
In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. First published on InsideCXM.com. 2 Initiators, approvers, users, gate-keepers, etc.;
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Win the Customer
DECEMBER 13, 2023
From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Mishandling or exploitation of this data can lead to distrust among customers and potential legal ramifications.
SurveySensum
MARCH 26, 2025
Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. It uses sentiment analysis, opinion mining, and predictive analytics to understand customer feedback, market trends, and brand perception.
Hodusoft
JANUARY 24, 2024
Banks can use predictive analytics with outbound call center software to find the best times to contact customers and customize messages according to their preferences. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.
ClearAction
OCTOBER 16, 2019
Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. For example, Legal and Operations functional areas obviously play major roles in customer experience performance. 1st Key to Retention-Rich Marketing: Context.
DMG Consulting
APRIL 14, 2023
Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.
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