CSAT.AI

APRIL 12, 2023

A workflow for a team of two frontline agents, two tier 2 agents, a team lead and an expert could look like this: Train agents to recognize customer language that warrants escalating to a manager, or even to the legal department. Phrase based models can be used to flag an interaction when specific language is used.

Customer Service 87

Customer Service Sentiment Analysis Omnichannel Legal 87

CSAT.AI

JANUARY 8, 2020

This webinar at Brighttalk hosted by Aaron Lumnah (Senior Manager, Demand Generation, Semafone) with guest Thomas Chisena (Associate, Foley & Lardner LLP),covers legal parameters and how they affect the contact center. However, the protection of consumer data isn’t just a legal issue it’s a trust issue.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. G2 Rating : 4.4/5

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Zendesk

OCTOBER 31, 2023

Sentiment analysis, developed with UK government backing specifically for how people talk rather than how they type, is applied to both the caller and the agent or agents as the call progresses. Link your support tickets to Setyl assets, people, service accounts, apps, departments, locations, and legal entities.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

UJET

DECEMBER 17, 2020

Using sentiment analysis and emotion recognition , NLP can flag heightened feelings on the customer side and areas for improvement on the agent side, so your company can take action to deliver a more timely or relevant response. More empathetic responses to unhappy customers.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

Using sentiment analysis and emotion recognition , NLP can flag heightened feelings on the customer side and areas for improvement on the agent side, so your company can take action to deliver a more timely or relevant response. More empathetic responses to unhappy customers.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Retently

JULY 3, 2024

Legal and ethical considerations are also key in maintaining anonymity. Tools must comply with data protection regulations like GDPR to ensure legal compliance. Moreover, effective tools report feedback in aggregate form, preventing the tracing of responses back to individual users.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

CSAT.AI

FEBRUARY 5, 2020

is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. you are able to search for legal terms/litigious language, and flag those interactions. With CSAT.AI The tool can be used to monitor agents for compliance to policies.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

CSAT.AI

SEPTEMBER 26, 2018

Items like legal disclaimers and policies can be prerecorded ensuring accuracy and consistency. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Automated system software identifies the nature of a customer call and forwards to the appropriate department.

Social Media 52

Social Media Sentiment Analysis Legal Customer Satisfaction 52

Lumoa

AUGUST 8, 2023

We should also make sure the collected data is relevant and our respondents understand how their information will be used; all while adhering to legal/ethical guidelines around demographic info collection! It can be useful for identifying positive, negative, and neutral sentiments in open-ended survey responses.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

FEBRUARY 9, 2024

Ensure Ethical Practice and Data Privacy When data breaches are all too common, ensuring the privacy and security of respondent information is not just a legal requirement but a fundamental component of customer trust. Personalizing and streamlining your survey invites deeper insights while reinforcing the bond with your customers.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

CSAT.AI

JULY 31, 2019

Harassment has legal repercussions for companies too. The post 3 Ways Contact Center Agents are Abused appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Companies need to have clear anti-harassment policies to address ways contact center agents are abused.

Contact Center 72

Contact Center Sentiment Analysis Legal AI 72

SurveySensum

MARCH 7, 2025

Text analytics for health relies on advanced machine learning and NLP techniques such as: Sentiment Analysis: Determines whether patient feedback is positive, negative, or neutral. How Text Analytics Helps: Sentiment analysis detects whether feedback is positive, negative, or neutral.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

PeopleMetrics

APRIL 22, 2025

Aligning with IT, BI, Legal, and Procurement ensures that customer insights lead to meaningful action. Lesson #22 Revisited: Start Small with Transactional VoCYoull Thank Me Later AI is changing the game in transactional VoC programs with predictive insights and automated sentiment analysis.

AI 62

AI VOC Text Analytics NPS 62