Beyond Philosophy

MARCH 2, 2016

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Buyer Persona

NOVEMBER 29, 2020

An exploration to chart and explore the Louisiana Purchase Territory at the behest of President Thomas Jefferson. After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. Lewis and Clark spent the fall and winter of 1803-1804 in preparation.

Finance 101

Finance Sales CRM Technology 101

Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service. Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Stan Phelps, Chip Bell, and I have all been exposed to, and reported on, what lagniappe can do for any company, irrespective of size, industry, or location.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Customer Bliss

APRIL 4, 2017

As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees. Sonya has a wealth of knowledge, experience and understanding of the needs in the airline industry.

Hospitality 81

Hospitality Hospitality Touchpoint Engineering 81

Beyond Philosophy

NOVEMBER 28, 2017

When my wife and I visited Southern Louisiana a couple of years ago, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. If you’re not familiar with lagniappe, I’ll briefly explain what it is.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Qualtrics

APRIL 29, 2019

Christian is Louisiana State University and started his career at Cisco and Fuze. Looking to discover more reasons “Why Qualtrics”? You can find the whole series here. Want to chat? You can get in touch by checking out Qualtrics Life on Twitter , Facebook , and Instagram.

Engineering 37

Engineering Customer Experience 37