Beyond Philosophy

MARCH 2, 2016

Their technology examined conversation and silence, ringtones and hold times. The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The Marchex Institute released a study that measured the speech patterns of the 50 states.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. This is the time for perfecting processes and technologies that are already hard at work. CCW will provide delegates with the tools and insight to deliver world-class service.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Can technology create customer delight? For those not familiar with the term, let’s quickly revisit what it is. Lagniappe works. Improve Your A.I.M.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Qualtrics

MAY 20, 2019

That’s what the leadership team at Barksdale Air Force Base in Louisiana wanted to find out, and they chose Qualtrics as the tool to help. What are the things that happen that make you want to stay or leave? And then, for the military base commanders, what can you do about it? Measuring On-Base “Health”.

Government 24

Government Entertainment Healthcare Retail 24

Buyer Persona

NOVEMBER 29, 2020

An exploration to chart and explore the Louisiana Purchase Territory at the behest of President Thomas Jefferson. After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. Lewis and Clark spent the fall and winter of 1803-1804 in preparation.

Finance 101

Finance Sales CRM Technology 101

Intercom, Inc.

FEBRUARY 7, 2019

For listeners who may not know, his quick version of the story is that he had a cousin in Louisiana who needed help with her math homework, but they could never find the time to be on Skype at the same time. Browser technology has just made so many more things possible, and that user experience not only more powerful, but enjoyable.

Start-ups 171

Start-ups Engineering Real Estate Retail 171

ProProfs

JANUARY 26, 2013

After the Louisiana Purchase was official, many Americans did not approve of the deal. id="" value="" disabled="disabled" />--> Louisiana was about to start a war with Canada. id="" value="" disabled="disabled" />--> Louisiana was about to start a war with Canada. Technology is a building block of: A. 2 words ).

Government 40

Government Agriculture Start-ups Manufacturing 40