Callminer

JULY 17, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing.

Machine Learning 182

Machine Learning Artificial Intelligence AI 182

eglobalis

MARCH 24, 2025

Achieving higher autonomy requires integrating advanced machine learning techniques, scalable real-time data systems, and robust cybersecurity frameworks.

Contact Center 333

Contact Center AI Compliance Machine Learning 333

Callminer

JUNE 3, 2019

More companies are mastering their use of analytics, and are delving deeper into their data to increase efficiency, gain a greater competitive advantage, and boost their bottom lines even more.

Machine Learning 345

Machine Learning ML AI 345

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? In most cases machine learning models don’t have a business understanding. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Customer Think

DECEMBER 31, 2021

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? By 2022, the global ML market is expected to be worth $8.81 But, how will the two technologies create innovation and change in the near future? Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

Callminer

APRIL 27, 2023

NLP, ML and AI are everywhere in everyday life, and most people have encountered these technologies in action without even being aware of it. This blog shares 25 examples of NLP and ML.

Machine Learning 182

Machine Learning ML AI Technology 182

eglobalis

MARCH 30, 2025

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. Technologies enabling this include machine learning algorithms that learn from historical instances (e.g., Instead of explicitly asking How do you feel?,

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Customer Think

AUGUST 20, 2021

Artificial intelligence and machine learning are seen as an integral part of our lives. Big and small enterprises are using the technology in many fields and are evolving the user experience to great folds.

Machine Learning 109

Machine Learning Artificial Intelligence AI Technology 109

eglobalis

JULY 31, 2024

By leveraging AI and machine learning, companies can predict customer needs, automate responses, and deliver a cohesive and engaging customer experience. These tools allow businesses to create seamless, personalized experiences by understanding customer interactions across various touchpoints and channels.

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

ECXO

AUGUST 12, 2024

Emerging Trends in MarTech for CX AI and Machine Learning: The evolution of AI and machine learning will drive more precise customer insights and predictive analytics, enabling businesses to offer personalized experiences at scale.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

CX Accelerator

JANUARY 7, 2019

Do terms like NLP and Machine Learning mean anything to you? Machine Learning The second important concept in this mix is Machine Learning. This is the process of training or conditioning machines to respond accurately. This doesn’t happen without NLP.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

Customer Think

JULY 11, 2024

With the advent of Artificial Intelligence (AI) and Machine Learning (ML), CRM has become even more powerful, providing deeper insights and more personalized experiences. Credit : Pixabay Customer Relationship Management (CRM) systems have revolutionized how businesses interact with customers.

Machine Learning 75

Machine Learning CRM ML Artificial Intelligence 75

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. And our goal? This distinction brings a whole new set of complexities.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Customer Think

JUNE 21, 2024

Customer service has long been a critical component of business success, but the advent of AI and machine learning is transforming the landscape. By automating routine tasks, providing personalized experiences, and predicting customer needs, AI and machine learning are setting new standards for efficiency […]

Machine Learning 59

Machine Learning AI Customer Service Technology 59

Customer Think

AUGUST 20, 2024

Both Artificial intelligence (AI) and machine learning (ML) are losing their futuristic status to becoming an essential part of […] The software is designed to automate processes, manage information, and support different enterprise functions. Nonetheless, the enterprise software landscape is changing significantly.

Machine Learning 59

Machine Learning Artificial Intelligence ML AI 59

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Adrian Swinscoe

JUNE 20, 2022

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider […].

Artificial Intelligence 190

Artificial Intelligence Machine Learning Customer Experience 190

Adrian Swinscoe

FEBRUARY 21, 2022

Today’s interview is with Christian Selchau-Hansen, the CEO and co-founder of Formation.ai, a machine learning-powered offer optimization pioneer. Christian joins me to talk about loyalty, personalization, […]. The post The future of personalization and loyalty is dynamic – Interview with Christian Selchau-Hansen of Formation.ai

Machine Learning 190

Machine Learning 190

ECXO

OCTOBER 23, 2024

Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed. Gone are the days of lengthy wait times or generic responses.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

MARCH 6, 2025

Advanced analytics and machine learning are opening new possibilities in CX transformation. Some B2B firms are using machine learning to predict churn or to recommend products that a client might need next, based on firms with similar profiles.

CX Transformation 339

CX Transformation B2B CX Government 339

Intercom, Inc.

MARCH 2, 2021

It also uses machine learning to suggest relevant topics for you to explore, allowing you to stay on top of what’s top-of-mind for your customers, quickly identify any blind spots to watch, and get key insights you can leverage with proactive support.

Machine Learning 248

Machine Learning Start-ups 248

eglobalis

JULY 2, 2024

By embracing a diverse array of metrics and leveraging cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), businesses can obtain a more comprehensive and nuanced understanding of customer sentiment and other important facts.

NPS 461

NPS Customer Feedback Net Promoter Score B2C 461

Uniphore

DECEMBER 21, 2021

Joined the World Economic Forum’s (WEF) Global Innovators Community , where we hope to pioneer the next generation in advanced AI, machine learning and automation, and define the global agenda for technological development and governance. Grew the team, and leadership is now complete for our next phase.

Machine Learning 49

Machine Learning Innovation AI Government 49

Callminer

APRIL 20, 2018

Machine learning and artificial intelligence (AI) are two technologies that have proven to be much more than passing trends for contact centers. Used together, machine learning and AI empower contact centers to analyze data and use it to make decisions to enhance the customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

Intercom, Inc.

MAY 20, 2021

When we released Resolution Bot early last year, we recorded this fascinating conversation between our co-founder Ciaran Lee and our Director of Machine Learning, Fergal Reid. It’s a great peek behind the scenes of how we think about using machine learning in a practical way that truly benefits our users.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

ECXO

MAY 27, 2024

Personalized User and Utilization of AI Experiences Through machine learning, predictive analytics, and other algorithms, AI tools are gradually offering personalized user experiences. Predictive design leverages machine learning to identify trends and adapt frequently used features while minimizing less relevant elements.

AI 227

AI Technology Technology CX 227

Intercom, Inc.

JULY 30, 2020

Combatting churn with machine learning. Instead of piecing together why customers have left after the fact, Luke’s built a machine learning model to get ahead, months ahead, of potential churn. This machine learning model doesn’t operate alone, though. What’s more, it’s accurate 75% of the time.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. These will be needed for customer journey optimization work.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Beyond Philosophy

JULY 13, 2023

These include machine learning and deep learning. There is a difference between machine learning and deep learning. Consider the following: Machine learning uses algorithms. By contrast, deep learning builds upon neural networks where the AI effectively discovers patterns themselves.

AI 143

AI Machine Learning Social Media Customer Relationship Management 143

Customer Think

AUGUST 13, 2021

A large amount of data is trained and analyzed for the machine to understand. The machine identifies patterns and co-relations to make predictions about upcoming situations. AI development firms work with businesses to develop machine learning-based AI software development intended specifically for their needs.

Artificial Intelligence 145

Artificial Intelligence Machine Learning AI Technology 145

ECXO

APRIL 29, 2024

They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. It’s about putting yourself in the customer’s shoes, understanding their pain points, and doing everything you can to address them.

CX 285

CX Innovation Machine Learning Technology 285

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. Since Thomas Watson Jr. And that’s where Arin Bhowmick comes in. Arin: Yes, indeed.

AI 245

AI Machine Learning Start-ups Technology 245

Uniphore

OCTOBER 14, 2021

According to Gartner, recent advances in NLT, AI and Machine Learning, are enabling “intuitive forms of communication between humans and systems.” A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry.

Technology 182

Technology Technology Machine Learning Innovation 182

Customer Think

JULY 21, 2021

Apart from a lot of other CX-related topics like e.g. customer data platforms, customer journey orchestration, configure, price, quote, artificial intelligence, machine learning, robotic process automation, and many more, there is another topic that currently gets quite some attention. Low code and no code platforms.

Artificial Intelligence 140

Artificial Intelligence Machine Learning CX Technology 140

Customer Think

AUGUST 1, 2021

Bots, machine learning, predictive models, and big data all impact businesses daily. As we make our way through 2021, our Artificial Intelligence (AI) and Business Intelligence (BI) dreams are turning into a reality. But are these technological advancements making brands appear less caring? Less human?

Artificial Intelligence 139

Artificial Intelligence AI Machine Learning Technology 139

Uniphore

JULY 30, 2021

Without machine learning, low code tools will be limited in their ability to help you transform your customer experience. So, make sure you ask your partners whether their low code tools also leverage optimized and customizable AI models that simplify the effort required to automate a wide variety of use cases that matter to you.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

Customer Think

NOVEMBER 20, 2021

During the past weeks I had a couple of observations and conversations that lead me to thinking that sometimes software vendors underestimate the power that their machine learning based systems could have to improve the lives and experiences of employe.

Machine Learning 132

Machine Learning Technology Technology 132