Customer Think

JULY 11, 2024

With the advent of Artificial Intelligence (AI) and Machine Learning (ML), CRM has become even more powerful, providing deeper insights and more personalized experiences. Credit : Pixabay Customer Relationship Management (CRM) systems have revolutionized how businesses interact with customers.

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Machine Learning CRM ML Artificial Intelligence 75

Customer Think

AUGUST 20, 2024

Both Artificial intelligence (AI) and machine learning (ML) are losing their futuristic status to becoming an essential part of […] The software is designed to automate processes, manage information, and support different enterprise functions. Nonetheless, the enterprise software landscape is changing significantly.

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Machine Learning Artificial Intelligence ML AI 59

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. And our goal? This distinction brings a whole new set of complexities.

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Machine Learning ML Engineering Text Analytics 78

Callminer

JUNE 17, 2020

Learn more about machine learning algorithms and their current uses in a variety of industries.

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Machine Learning ML 182

Callminer

JULY 17, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing.

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Machine Learning Artificial Intelligence AI 182

Callminer

APRIL 27, 2023

NLP, ML and AI are everywhere in everyday life, and most people have encountered these technologies in action without even being aware of it. This blog shares 25 examples of NLP and ML.

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Machine Learning ML AI Technology 182

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? In most cases machine learning models don’t have a business understanding. Join us August 14th.

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Machine Learning ML Artificial Intelligence Actionable Insights 140

Customer Think

DECEMBER 31, 2021

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? By 2022, the global ML market is expected to be worth $8.81 But, how will the two technologies create innovation and change in the near future? Do you have […].

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Machine Learning ML Innovation Artificial Intelligence 145

Customer Think

AUGUST 20, 2021

Artificial intelligence and machine learning are seen as an integral part of our lives. Big and small enterprises are using the technology in many fields and are evolving the user experience to great folds.

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Machine Learning Artificial Intelligence AI Technology 109

Win the Customer

MARCH 7, 2023

One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning. The Role of Machine Learning Machine learning takes data analytics to the next level by using algorithms to automatically learn and adapt from data.

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Machine Learning Customer Experience E-commerce Compliance 52

The PhaseWare Files

NOVEMBER 21, 2019

Much of this is due to machine learning. Not only has this changed the way businesses can interact with and provide service to their clients, but it’s also transformed the role of the customer support agent. Tools that utilize artificial intelligence have made communication easier and the overall support process faster.

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Machine Learning Artificial Intelligence B2B Technology 52

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change.

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Machine Learning Education ML AI 69

VOZIQ

JUNE 8, 2022

Recently, Brinks Home CEO William Niles, in his conversation with Credit Suisse’s Kevin McVeigh, spoke about how the company achieved phenomenal customer retention and CLV breakthrough using AI and machine learning. He pointed out that following a restructuring in 2019, Brinks Home has a concerning 18% churn rate.

Machine Learning 40

Machine Learning AI Predictive Analytics Customer Retention 40

Callminer

JUNE 3, 2019

More companies are mastering their use of analytics, and are delving deeper into their data to increase efficiency, gain a greater competitive advantage, and boost their bottom lines even more.

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Machine Learning ML AI 345

The PhaseWare Files

NOVEMBER 21, 2019

Machine learning can be an invaluable tool for B2B support agents in a high-volume department. Let us help by providing B2B customer support software today.

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Machine Learning B2B 52

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change.

Machine Learning 52

Machine Learning Education ML AI 52

ECXO

AUGUST 12, 2024

Emerging Trends in MarTech for CX AI and Machine Learning: The evolution of AI and machine learning will drive more precise customer insights and predictive analytics, enabling businesses to offer personalized experiences at scale.

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Customer Experience Predictive Analytics Social Media Machine Learning 359

Qualtrics

MAY 2, 2019

Machine learning is something I can never get bored of. There is always something new every day for me to learn and potentially apply to work. Qualtrics has sophisticated tools that help customers leverage machine learning to discover insights about experience data. What is your ‘why’?

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Machine Learning Engineering Technology Technology 37

eglobalis

JULY 31, 2024

By leveraging AI and machine learning, companies can predict customer needs, automate responses, and deliver a cohesive and engaging customer experience. These tools allow businesses to create seamless, personalized experiences by understanding customer interactions across various touchpoints and channels.

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Customer Experience Social Media Predictive Analytics AI 328

Customer Think

DECEMBER 8, 2021

The latest release of the mobile proximity engagement platform extends its capabilities to help businesses of any size strengthen customer loyalty and drive more repeat visits and sales.

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Machine Learning Customer Loyalty Sales 52

Qualtrics

NOVEMBER 19, 2021

Lexicon-based models and traditional machine learning models, such as support vector machines (SVM) or decision trees, are popular in building sentiment analysis models. Traditional machine learning approaches, on the other hand, leverage handcrafted features such as tf-idf, parts of speech, or adjectives to train the model.

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Sentiment Analysis Machine Learning Social Media Engineering 26

Adrian Swinscoe

JUNE 20, 2022

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider […].

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Artificial Intelligence Machine Learning Customer Experience 190

Adrian Swinscoe

FEBRUARY 21, 2022

Today’s interview is with Christian Selchau-Hansen, the CEO and co-founder of Formation.ai, a machine learning-powered offer optimization pioneer. Christian joins me to talk about loyalty, personalization, […]. The post The future of personalization and loyalty is dynamic – Interview with Christian Selchau-Hansen of Formation.ai

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Machine Learning 190

Customer Think

NOVEMBER 16, 2022

With Kangas, data scientists can now dive into their dataset, analyze and debug it like never before.

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Machine Learning 52

CX Accelerator

JANUARY 7, 2019

Do terms like NLP and Machine Learning mean anything to you? Machine Learning The second important concept in this mix is Machine Learning. This is the process of training or conditioning machines to respond accurately. This doesn’t happen without NLP.

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AI Machine Learning CX Net Promoter Score 275

Customer Think

JUNE 11, 2024

Image Rights for ECXO.org: Generated by MidJourney and DALL-E A Comprehensive Analysis of AI’s Impact on the Employee Experience As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

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Machine Learning AI Technology Technology 102

Help Scout

OCTOBER 8, 2024

Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty. Read the full article

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Machine Learning Customer Service AI 59

Intercom, Inc.

JULY 26, 2022

Unlike traditional conversational technologies, which deliver pre-written scripts and dialogues to users when prompted by specific keywords, conversational AI recognizes and responds to the content of a user’s query by leveraging two complementary artificial intelligence technologies: natural language processing (NLP) and machine learning.

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AI Artificial Intelligence Machine Learning Start-ups 118

ECXO

MAY 27, 2024

Personalized User and Utilization of AI Experiences Through machine learning, predictive analytics, and other algorithms, AI tools are gradually offering personalized user experiences. Predictive design leverages machine learning to identify trends and adapt frequently used features while minimizing less relevant elements.

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AI Technology Technology CX 220

Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Robot-led workforce automation is not going away. Subscribe to our newsletter. First Name. Company Name. Email Address *.

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Machine Learning Customer Experience Artificial Intelligence E-commerce 251

Customer Think

JULY 30, 2024

Machine Learning (ML) is significantly transforming the way we utilize technology. However, the expansive usage of Artificial Intelligence (AI) and Machine Learning has made these tech-driven systems prone to the limitations of AI and ML models.

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ML Artificial Intelligence Machine Learning AI 52

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. However, the path forward is not without its challenges.

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Sentiment Analysis AI Predictive Analytics Machine Learning 328

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. I’m very bullish on AI and machine learning.

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Machine Learning AI Start-ups Engineering 279

The DiJulius Group

MARCH 14, 2024

AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into.

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Artificial Intelligence AI ML Machine Learning 90

Customer Think

JANUARY 28, 2022

Automated machine learning (AutoML) refers to creating a process of applying machine learning to real-world problems, automating the time-consuming and iterative tasks of model development, and accelerating time to knowledge discovery.

Machine Learning 111

Machine Learning 111

Intercom

JUNE 20, 2024

In this episode of Off Script, our VP of AI, Fergal Reid , talks about the evolution of machine learning, the challenges of applying it to customer service, and what it takes to build exceptional products. These breakthroughs belong in the sub-part of machine learning or artificial intelligence called natural language processing.

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AI Customer Service Machine Learning Artificial Intelligence 92

Intercom, Inc.

JULY 30, 2020

Combatting churn with machine learning. Instead of piecing together why customers have left after the fact, Luke’s built a machine learning model to get ahead, months ahead, of potential churn. This machine learning model doesn’t operate alone, though. What’s more, it’s accurate 75% of the time.

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Machine Learning Customer Relationship Engineering Business Growth 145