Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Learn More about the role of AI in CX. Why is NPS ® going up or down?

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Deep Learning: A type of machine learning that involves learning from data using artificial neural networks.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

SEPTEMBER 2, 2024

The main objective of the attention-marketing approach is to increase the effectiveness of advertising. The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Experience Investigators

MAY 7, 2024

To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI. Artificial intelligence is the ability of machines to exhibit human-like intelligence. What Are Artificial Intelligence and Generative AI?

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SugarCRM

DECEMBER 14, 2023

It can also help manufacturers: Assess risks Find trends Predict outcomes Evaluate customer satisfaction Enhance the decision-making process Types of Data Analytics There are various types of data analytics, each serving a different purpose. Below are some of the main types of data analytics.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Today’s CRM tools have been infused with predictive analytics and machine learning capabilities.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Zendesk

SEPTEMBER 5, 2023

Here’s a look at some of the main advantages companies gain after transitioning to omnichannel contact centers. Bots and virtual assistants: Automated systems use natural language processing and machine learning to provide instant responses and useful resources.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Learn More about the role of AI in CX. Why is NPS ® going up or down?

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses. Does Medallia offer AI-driven insights?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SugarCRM

DECEMBER 17, 2024

Although Microsoft Dynamics shares similar sales and marketing capabilities, like customer journey management, salesforce automation, and customization options, the main differences between the two solutions lie in their respective price points and integration capabilities.

CRM 26

CRM Compliance ML Finance 26

Callminer

OCTOBER 22, 2019

There are two main reasons for outsourcing, and two types of call centers that can meet those needs. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Contact Center 203

Contact Center Healthcare Sales AI 203

Shep Hyken

JULY 8, 2022

Today we open the main customer service areas in anticipation of 2022. The main reason is the use of outdated software. Predictive Analytics will help businesses to stay ahead and provide high-touch CX. Predictive analytics is an effective way to solve problems. It depends on the agent’s job.

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61