Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Text analytics helps you to understand the drivers of customer satisfaction.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Example of text analytics with sub-categories.

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

SurveySensum

FEBRUARY 11, 2022

Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. So, why are people switching to Medallia competitors? Easy to use and attractive app design. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

NOVEMBER 8, 2023

Here are the main benefits of implementing automated customer support: 24/7 customer engagement : Automated customer support systems offer 24/7 assistance. Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Lumoa

APRIL 3, 2018

Understanding why your customers are happy or unhappy is the main reason why you should ask for feedback in the first place. That's where text analytics technologies come into play. Simple sentiment analysis of text analytics can divide a sentiment into three buckets: a sentence can be positive, neutral or negative.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Example of text analytics with sub-categories.

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

InteractionMetrics

JULY 10, 2023

“…for most [machine learning] projects, the buzzword “AI” goes too far. The advent of AI and machine learning means tagging can be done on a massive scale with enormous databases. It wasn’t the AI that provided the insights; it was the nine people training the AI.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. What were the main reasons or factors that influenced your decision to stop shopping with us? Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback.

Retail 52

Retail Customer Feedback CX Social Media 52