eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. AI can infer customer sentiment from what theyre already saying or writing.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

CommBox

JULY 11, 2024

In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. In the manufacturing industry, many processes have changed, improving production capabilities through automation, predictive maintenance, and quality control.

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. But for all the advanced features manufacturers pack into phones, the touchscreen keyboard refuses to be tamed.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

C3Centricity

SEPTEMBER 24, 2017

The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands. Beverage manufacturers are getting into entertainment in a big way. Coming from one of the largest global cigarette manufacturers, this is huge!

Technology 48

Technology Technology Manufacturing Transportation 48

eglobalis

DECEMBER 17, 2024

Instead, dynamic alternatives such as Customer Effort Score (CES) , real-time sentiment analysis, and advanced AI-powered analytics offer deeper insights into customer behaviours. Integrating sentiment analysis for empathetic responses. AI unlocks value by: Automating common inquiries, reducing response times.

AI 340

AI CX Sentiment Analysis Net Promoter Score 340

SurveySensum

SEPTEMBER 19, 2022

Do you know how GoPro, the action camera manufacturer manages to nail customer experience with each new product release? There are countless other computing device manufacturers. There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. . For instance, Apple.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52