VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the NPS.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

SurveySensum

FEBRUARY 24, 2025

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Correlate Sentiment with CX Metrics – Align sentiment analysis with NPS, CSAT, and CES scores to uncover issues affecting customer experience. happy = positive, terrible = negative).

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. It can provide all the necessary ingredients for actionability.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place. Translating data into action.

ML 52

ML AI Machine Learning Artificial Intelligence 52

VOZIQ

OCTOBER 13, 2021

VOZIQ’s rebranding to VOZIQ AI highlights the company’s commitment to helping its clients reimagine customer retention by leveraging the potential of AI and machine learning. A solution installed on the client’s cloud, and the VOZIQ AI team working as an in-house remote extension. About VOZIQ AI.

AI 52

AI Machine Learning ML Customer Retention 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Metric-Driven Improvement : Regularly measure and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

JANUARY 15, 2024

Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads. But they should also have the ability to escalate more complex queries to human agents along with a record of the conversation to that point.

Customer Experience 78

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 78

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place. Translating data into action.

ML 40

ML AI Machine Learning Artificial Intelligence 40

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. NPS surveys can be conducted at any point along the customer journey and provide valuable insights for prospective customer segmentation.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

VOZIQ

NOVEMBER 14, 2023

Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. Additionally, employing predictive net promoter scores (NPS) allows you to foresee potential issues, enhance customer loyalty and generate valuable referrals.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Intercom

DECEMBER 14, 2023

On the machine learning team, there’s another way of thinking about this. Any machine learning-based tool uses a training data set and looks for patterns in the data. That’s not how ML works. I think that’s a real dynamic. Maybe we should be briefer. The future of the world is going to be intermediated by agents.

AI 98

AI Start-ups Legal Technology 98

SurveySensum

SEPTEMBER 23, 2024

Ideal for both beginners and seasoned pros, it offers pre-built survey templates for NPS, CES, CSAT, onboarding, CSI, and many more, customizable questions, and automated workflows. Personalization: Uses AI and ML to personalize content according to users’ actions and interests.

CX 52

CX Customer Experience Social Media Text Analytics 52

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales Legal 118