Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Today’s CRM tools have been infused with predictive analytics and machine learning capabilities.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Zendesk

FEBRUARY 28, 2023

Contexer uses a combination of AI/ML and predictive analytics to get your customers the right help center resources. Sweephy (Support) is a data cleaning and preparing automated machine learning tool. Linkzen (Sell) helps you add leads from LinkedIn into Zendesk Sell.

ML 52

ML Predictive Analytics Machine Learning Construction 52

Zendesk

OCTOBER 4, 2023

Using data, AI continuously learns, making it a powerful tool for problem-solving. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. These efforts are based on a combination of AI, NLP and Machine Learning (ML).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. These tests are highly customizable according to the requirement of the job role. Why We Picked HireVue?

Artificial Intelligence 52

Artificial Intelligence AI Education Machine Learning 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. These tests are highly customizable according to the requirement of the job role. Why We Picked HireVue?

Artificial Intelligence 52

Artificial Intelligence AI Education Machine Learning 52

SugarCRM

JULY 15, 2021

Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Predictive Analytics: Making the Hard Things Easier.

Innovation 49

Innovation Predictive Analytics Artificial Intelligence CRM 49