Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Lessons on building machine learning. Short on time? I started prototyping this for him.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. Machine learning is can be utilized to make predictions based on the historical data as long as there is a large amount of it.

Customer Feedback 110

Customer Feedback AI Net Promoter Score Machine Learning 110

Lumoa

JUNE 4, 2018

Its machine learning powered service makes customer feedback actionable and allows companies to easily pick, in real time, the right improvement actions that have strongest impact on the customer experience.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

DECEMBER 30, 2024

It combines the power of AI and machine learning to help you create smarter surveys, collect high-quality responses, and uncover insights faster. Monitor responses in real-time with the help of AI and machine learning. SurveyMonkey SurveyMonkey ranks pretty high among CustomerGauge alternatives.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. Sentiment analysis involves the methodologies of machine learning algorithms, statistics, and NLP to decode and categorize emotions expressed in text on a macro level.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Retently

AUGUST 5, 2024

Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. This middle ground presents distinct challenges and opportunities, especially when it comes to monitoring and improving the Net Promoter Score. Top Pick for B2B SMBs 1.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

ECXO

AUGUST 21, 2024

3. Implement AI and Machine Learning: Use AI technologies to provide real-time personalization, such as personalized recommendations and dynamic content. Segment Your Audience: Divide your customer base into segments based on their behavior, preferences, and demographics. 3.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. Net Promoter and NPS are registered U.S. Satmetrix Systems, Inc.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Customer Service Life

APRIL 27, 2018

Chattermill is a system that allows you to pull customer feedback from NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) surveys into one place. Here are four tools we’ve been impressed with that span a few different genres that you might find interesting. Chattermill.

Contact Center 68

Contact Center Net Promoter Score Machine Learning NPS 68

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? Machine Learning. The second important concept in this mix is Machine Learning. This is the process of training or conditioning machines to respond accurately. This doesn’t happen without NLP.

AI 64

AI Machine Learning CX Net Promoter Score 64

Zendesk

FEBRUARY 7, 2022

You can learn how people discover and use your products or services and how they interact with your support team. By tracking and analyzing CX metrics like Net Promoter Score® (NPS) and CSAT score, you can see where you’re excelling and where you need to improve. Analyzing data.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

CommBox

NOVEMBER 22, 2022

Conversational AI combines machine learning (ML) and other forms of Natural Language Processing (NLP) to analyze human conversations and to improve the quality of interactions with customers over time. . Conversational AI differs from traditional bots mainly in their intelligence and capabilities.

CX 98

CX E-commerce Net Promoter Score NPS 98

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Execs In The Know

AUGUST 12, 2024

The Role of Natural Language Processing (NLP) and Machine Learning According to yellow.ai , sentiment analysis relies on NLP and machine learning technology to identify the consumer’s emotional tone by analyzing patterns and inflections in customer feedback.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Experience Investigators

SEPTEMBER 19, 2023

It’s common for CX teams to set goals they can’t directly control , like focusing on improving Net Promoter Score when there’s no real influence on the actions that impact these outcomes! There are some pretty incredible ways artificial intelligence and machine learning can transform customer service , for example.

CX 90

CX Net Promoter Score Artificial Intelligence Invoicing 90

Retently

SEPTEMBER 12, 2018

Our product, however, still lacks enough features for most customers to be Promoters, and this is clearly the path we should take further – i.e. listen to what features are important to our customers and implement them. Here is where automated analysis with machine learning takes the stage.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. It can provide all the necessary ingredients for actionability.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

APRIL 7, 2025

AI-Powered Text Analytics to Discover Critical Issues Immediately SurveySensum’s text analytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort. Due to this commitment to customer satisfaction , they have achieved a 100% customer retention rate.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

FEBRUARY 6, 2025

Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. Well, SurveySensum can help you here. Let us see how SurveySensum stacks up with QuestionPro and Qualtrics in detail.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Lumoa

JANUARY 15, 2024

Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads. But they should also have the ability to escalate more complex queries to human agents along with a record of the conversation to that point.

Customer Experience 78

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 78

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Machine Learning-Based Analysis : Uses AI models trained on labeled datasets to classify sentiment accurately. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 16, 2025

Well, for starters, with SurveySensum you dont have to worry about investing too much time in learning the ins and outs of all the features as the tool comes with an ease-to-use and implemented user interface with DIY capabilities. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

VOZIQ

MAY 5, 2023

AI and machine learning can analyze customer data at the individual customer level, analyze sentiments and behaviors, and detect churn signals. This data can enable you to create more targeted and effective referral programs that lead to increased net promoter scores, improved customer experience and higher customer lifetime value.

Customer Acquisition 52

Customer Acquisition Net Promoter Score Machine Learning Customer Retention 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Metric-Driven Improvement : Regularly measure and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JUNE 26, 2024

Well, it’s because of a customer satisfaction metric called Net Promoter Score. With the help of AI and machine learning, they examine customer behavior by analyzing customer data on browsing activity, shopping history, and behavior. So much so that 56% of consumers start their online search with Amazon.

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

MARCH 19, 2025

By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

JANUARY 23, 2018

Most companies collect feedback in some specific format, such as Net Promoter Score. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Beyond Philosophy

JANUARY 27, 2022

Another way to look at it is Customer Science is Machine Learning AI, which automatically uses various data sources to predict what a customer will do. In 2002, Fred Reichheld, inventor of Net Promoter Score® [1] , wrote in the Harvard Business Review, “ Avoid the Four Perils of CRM.”

CRM 78

CRM Net Promoter Score Customer Satisfaction CX 78

SurveySensum

JANUARY 27, 2025

Powered by advanced natural language processing (NLP) and machine learning, the platform doesnt just translateit analyzes the sentiment, intent, and context behind every response. But thats not all. SurveySensums multilingual text analytics capabilities take it a step further. Language should never limit your insights.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Intercom

OCTOBER 4, 2023

Prior to the release of AI-powered bots, automated resolution rate would consist of queries that were resolved by simple bots, or more advanced models built on machine learning, such as Custom Answers for Fin (formerly Resolution Bot). It is measured as a score ranging from -100 to +100.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

SurveySensum

FEBRUARY 4, 2025

It allows businesses to identify key ROI drivers and fix experience breakdowns. It offers built-in tools to anonymize and delete data upon request. It provides explicit consent management for survey participants.

Compliance 52

Compliance Start-ups Healthcare AI 52

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. Instead, you can leverage AI and machine learning to address this issue. A high NPS can also help you increase your customer lifetime value (CLV).

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. Instead, you can leverage AI and machine learning to address this issue. A high NPS can also help you increase your customer lifetime value (CLV).

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40