Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

JANUARY 23, 2018

Most companies collect feedback in some specific format, such as Net Promoter Score. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Comm100

AUGUST 21, 2018

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Taylor Reach Group

SEPTEMBER 29, 2020

And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. BUSINESS ANALYTICS.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85