SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. The score should be above 0.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. There are specific Machine Learning algorithms that are used for this purpose.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

FEBRUARY 6, 2025

Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. Well, SurveySensum can help you here.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

MARCH 19, 2025

AI-Enabled Text Analytics To Identify Quick Themes and Complaints Use AI-powered text analytics software to quickly identify and prioritize customer complaints and sentiments from open-ended survey responses. Even free users can analyze their survey data and identify key themes, patterns, pain points, etc.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

APRIL 7, 2025

AI-Powered Text Analytics to Discover Critical Issues Immediately SurveySensum’s text analytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort. Source: G2 , Jan 28, 2021 7.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Retently

SEPTEMBER 12, 2018

Text analytics can be applied to NPS responses to help uncover valuable insights by: Grouping comments into general themes to identify common customer pain points and thus, help you understand how to improve their experience. Here is where automated analysis with machine learning takes the stage.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? Machine Learning. The second important concept in this mix is Machine Learning. This is the process of training or conditioning machines to respond accurately. Here’s an example from the text analytics world.

AI 64

AI Machine Learning CX Net Promoter Score 64

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. The score should be above 0.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JANUARY 16, 2025

Well, for starters, with SurveySensum you dont have to worry about investing too much time in learning the ins and outs of all the features as the tool comes with an ease-to-use and implemented user interface with DIY capabilities. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JANUARY 27, 2025

Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. SurveySensums multilingual text analytics capabilities take it a step further. Keep Open-Ended Questions Simple Complex phrasing in open-ended questions can be difficult to interpret when translated. But thats not all.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa’s analytics is built on top of this philosophy.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

JANUARY 16, 2025

Well, for starters, with SurveySensum you dont have to worry about investing too much time in learning the ins and outs of all the features as the tool comes with an ease-to-use and implemented user interface with DIY capabilities. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

MARCH 17, 2025

Identify Critical Issues in Seconds With AI-Text Analytics SurveySensum leverages the power of AI and machine learning to automate the analysis of open-ended feedback. Its text analytics software automatically extracts customer sentiments and complaints from this feedback, saving you time and effort.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

MARCH 24, 2025

Analyze Responses Simply collecting NPS scores isnt enough – you need to understand why customers give the ratings they do. Text analytics helps uncover hidden insights in open-ended feedback. SurveySensum’s AI-powered text and sentiment analysis capabilities extend far beyond simple categorization.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals. Pricing: The pricing starts at $99/year.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52