SurveySensum

JANUARY 27, 2025

Multilingual surveys are great whether youre a multinational corporation, a growing startup, or a non-profit with a global presence, allowing your feedback to be accurate and reliable but tailored to a different language preference. Keep them concise to ensure responses are clear and easier to analyze with text analytics tools.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

DMG Consulting

JANUARY 17, 2018

WFO vendors are supporting non-traditional channels and adding new functionality, with an emphasis on intelligent automation and the introduction of robotics to improve front and back-office business functions.

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Text Analytics 48

SurveySensum

SEPTEMBER 12, 2023

Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. This highlights the importance of in-app surveys. But, what are In-App Surveys? The result?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

MARCH 17, 2025

QuestionPro: Limited Features in the Basic Plan The availability of advanced features like specific survey question types and in-depth analytics tools exclusively in premium plans can make QuestionPro cost-prohibitive for organizations with limited budgets, such as smaller companies, startups, and non-profits.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52