SurveySensum

APRIL 7, 2025

NPS, CES, CSAT surveys, and more Launch any type of survey you want – product, onboarding, CSI, pulse or more – and go beyond the NPS , CES, and CSAT surveys. Build and launch NPS, CSAT, and other surveys without any hassle. *Source: G2 , Sep 11, 2023 3. Source: G2 , Jan 28, 2021 7.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Retently

SEPTEMBER 12, 2018

In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. What is NPS? It measures the chance of a customer’s recommending a business to their friends and colleagues by means of a single survey question: NPS survey. Sorting through the feedback is tough.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

FEBRUARY 6, 2025

Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. QuestionPro : AskWhy is a combination of NPS , root cause, and comment question types.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

MARCH 19, 2025

You get, Diverse Question Types : Go beyond text and multiple-choice! AI-Enabled Text Analytics To Identify Quick Themes and Complaints Use AI-powered text analytics software to quickly identify and prioritize customer complaints and sentiments from open-ended survey responses.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

SurveySensum

MARCH 26, 2025

But doesnt it sound similar to text analysis? Text Mining vs. Text Analytics Whats the Difference? Heres how text mining and text analytics are different from each other. For instance, companies use text analytics to monitor social media sentiment and adjust their marketing strategies accordingly.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. When you ask your customers to provide you NPS feedback , their why-comments reveal you the drivers. How do you know which factors belong to which buckets? Ask your customers! Was it worth it?

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. When you ask your customers to provide you with NPS feedback , it is the why-comments that will reveal the drivers. How do you know which factors belong to which buckets? Was it worth it?

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. These algorithms analyze multi-structured databases for multiple attributes and assign scores to every customer daily on multiple health indicators.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. These algorithms analyze multi-structured databases for multiple attributes and assign scores to every customer daily on multiple health indicators.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa’s analytics is built on top of this philosophy.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Text Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Gainsight

MAY 23, 2019

Renewal Center uses machine learning to analyze subjective and objective customer data to produce a predictive renewal likelihood score for every renewal opportunity, leading to an accurate renewals forecast. People Maps is available in beta now and will be released in July 2019. Coming Soon.

Text Analytics 75

Text Analytics Engineering Machine Learning Voice of the Customer 75

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

FEBRUARY 9, 2024

Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys. This is where Net Promoter Score (NPS) comes into play, a powerful tool that helps you see beyond the horizon of customer satisfaction to gauge the strength of your customer relationships.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Understand their priorities and look for opportunities to provide them with advice and offers that will suit their needs.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. Survicate enables you to design NPS surveys easily without using any code.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

SEPTEMBER 23, 2024

Ideal for both beginners and seasoned pros, it offers pre-built survey templates for NPS, CES, CSAT, onboarding, CSI, and many more, customizable questions, and automated workflows. Key Features Medallia Conversations: Instant communication with the customers and using active communication platforms such as SMS and Facebook Messenger.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. The Text Analytics software enables users to get actionable insights from open-ended feedback. The request for integration is taken on priority.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 12, 2023

Several companies have seen their response rates double when using in-app NPS surveys instead of traditional email surveys. You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback.

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

APRIL 8, 2025

When I wrote Listen or Die back in 2017, I had a hunch that machine learning would shape the future of customer experience. Today, what we used to call machine learning is now widely known as artificial intelligence (AI), and its rewriting the rules of VoC in real time! For example: "Your NPS dropped 9 points this month.

VOC 62

VOC AI Text Analytics Machine Learning 62

SurveySensum

MARCH 24, 2025

Are you tracking your NPS program correctly? Because if your NPS program isnt consistent or lacks real-time insights, you might be missing the bigger picture. So, is your NPS tracking giving you the right data to grow? Are you leveraging the right NPS software to do it correctly? What is NPS Tracking?

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Customer Insights and AI Capabilities Qualtrics: Qualtrics is known for its advanced analytics features for using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. NPS : Medallia scores 9.7, It also focuses on automating insights for faster decision-making.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

PeopleMetrics

FEBRUARY 6, 2025

AI is making VoC programs smarter, faster, and more insightful, but no algorithm, machine learning model, or predictive analytics tool will ever replace the need for leadership to act on what customers are saying. NPS), making it clearer where to focus improvement efforts. Not really.

VOC 62

VOC AI Text Analytics Predictive Analytics 62

PeopleMetrics

APRIL 22, 2025

From NPS to VoC, AI has transformed how we look at and act on customer experience. Lesson #5 Revisited: Youve Got to Know and Use NPSEven in the Age of AI NPS remains a cornerstone of customer loyalty measurement. Writing this series has been one of the most energizing projects of my career. Check out the complete series below!

AI 62

AI VOC Text Analytics NPS 62