eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? These tools provide a simple numerical snapshot, but their simplicity is also their Achilles heel.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Lets dive in and explore.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Text analytics tools use AI, NLP, and machine learning algorithms to process and interpret large volumes of text.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 24, 2025

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Execs In The Know

FEBRUARY 16, 2025

We need to take this raw data and turn it into something delicious: human-centric stories that actually resonate and make a difference. A spreadsheet full of NPS scores? So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Execs In The Know

FEBRUARY 17, 2025

We need to take this raw data and turn it into something delicious: human-centric stories that actually resonate and make a difference. A spreadsheet full of NPS scores? So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52