SugarCRM

MARCH 24, 2025

But did you know that the same data that powers your business processes can also help improve sales and customer service? Epicor ERP holds a wealth of real-time insights that can enhance customer engagement, streamline sales processes, and improve service. 5 Ways This Integration Helps Sales & Service Leaders Win 1.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

SugarCRM

MARCH 24, 2025

But did you know that the same data that powers your business processes can also help improve sales and customer service? Epicor ERP holds a wealth of real-time insights that can enhance customer engagement, streamline sales processes, and improve service. 5 Ways This Integration Helps Sales & Service Leaders Win 1.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

SugarCRM

APRIL 7, 2022

Organizations trying to drive their sales strategies by looking in the rear-view mirror of customer insights quickly found themselves outmatched by competitors with forward-looking sales strategies. Now more than ever, companies need the power of data insights and predictive analytics to navigate the new normal.

Technology 52

Technology Technology Sales Predictive Analytics 52

Comm100

APRIL 10, 2024

AI chatbots have improved significantly in terms of replicating human conversation, using natural language processing technology and machine learning algorithms In fact, many people may not even realize they are speaking to a machine.

Customer Service 105

Customer Service Predictive Analytics AI Artificial Intelligence 105

DMG Consulting

JUNE 11, 2019

This means that the solution must utilize at least one of three pillars of AI for the contact center: natural language understanding/generation/processing (NLU/NLG/NLP), machine learning and real-time analytics. Real-time analytics frequently takes and acts upon the input from an NLU solution. Machine Learning.

Contact Center 67

Contact Center AI Machine Learning Artificial Intelligence 67

Totango

SEPTEMBER 30, 2022

This information gap can have wider consequences, especially since CS teams must now work more closely than ever with colleagues in other areas of the business—from marketing and sales to product design and IT. Additionally, one of the most desirable CS capabilities is predictive analytics.

Finance 95

Finance Artificial Intelligence Predictive Analytics Machine Learning 95

Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. Companies that implement effective omnichannel strategies can also differentiate themselves from competitors, ultimately driving sales and retention.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Fonolo

NOVEMBER 11, 2022

You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

APRIL 15, 2020

AI-based technologies, such as predictive analytics and machine learning, are being incorporated into WFM solutions to automate the selection of the optimal forecasting model for each business’s unique needs. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

Customer Experience Matrix

APRIL 25, 2013

These systems that gather customer data from multiple sources, combine information related to the same individuals, perform predictive analytics on the resulting database, and use the results to guide marketing treatments across multiple channels. Causata has some machine learning algorithms to help with the decision process.

Engineering 92

Engineering Predictive Analytics Machine Learning Touchpoint 92

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss. But this is just the beginning.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Hodusoft

NOVEMBER 24, 2021

Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Customer Experience Matrix

FEBRUARY 5, 2015

It’s always been obvious that agencies were a sensible channel for marketing automation vendors to pursue, but I’m beginning to wonder whether agencies might turn out to be the primary channel for such systems, excepting only direct sales to large enterprises. Surely mobile can do more than that. But they’re exceptions.)

B2B 93

B2B Predictive Analytics CRM Machine Learning 93

SugarCRM

JULY 15, 2021

Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Although in sales force automation creativity doesn’t seem to have its place, combined with a better, automated version of their daily systems, routines, and workflows, it does make a difference.

Innovation 49

Innovation Artificial Intelligence Predictive Analytics ML 49

DMG Consulting

APRIL 16, 2019

AI, machine learning, IVAs, robotic process automation (RPA), desktop process automation (DPA), knowledge management, and more will be instrumental in helping companies improve the service experience. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Customer Experience Matrix

JUNE 17, 2016

This made them a fifth subtype of Customer Data Platforms (CDPs), along with systems based on marketing, lead scoring, sales advisory, and tag management. And it embeds Spark machine learning to build churn and upsell predictions, soon to be extended to other predictions such as willingness to give references or participate in case studies.

Invoicing 59

Invoicing Predictive Analytics Machine Learning Engineering 59

Aquire

SEPTEMBER 24, 2021

AI is also able to integrate other technologies like machine learning, deep learning, and natural language understanding to break down communication barriers and automate customer interactions. One example of this is using preprogrammed questions to validate leads before moving them onto a sales agent.

AI 59

AI Artificial Intelligence Customer Experience Machine Learning 59

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. AI-enabled solutions fueling interest and accelerating sales. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

SurveySensum

FEBRUARY 4, 2025

Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? In fact, 86% support requiring companies to minimize the types of user data they collect. It allows businesses to identify key ROI drivers and fix experience breakdowns.

Compliance 52

Compliance Start-ups Healthcare AI 52

CommBox

NOVEMBER 1, 2021

Marketers frequently rely on their own subjective perspective or previous data trends to assess and weigh activities they consider relevant to making a sale. Opportunities may go unnoticed if they are missed, and sales staff may waste time hunting for under-qualified leads. Predictive Lead Scoring – What is it?

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. In this webinar with experts from SugarCRM and sales-i, a SugarCRM Company, we dove into the future of sales, focusing on the role of AI and predictive analytics in shaping intelligent account management.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26

DMG Consulting

MARCH 31, 2019

The vast majority of sales were to existing contact centers that were being migrated to the cloud. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 9, 2018

Today’s IVAs are getting ‘smarter,’ thanks to increasing use of machine learning, which enables IVAs to ’learn’ from past interactions to improve their understanding of customers’ individual preferences over time,” said Donna Fluss, President of DMG Consulting.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

SurveySensum

MAY 31, 2024

AI customer experience is the employment of AI technology like machine learning, and chatbots to improve the efficiency, speed, and intuitiveness of customer experience. Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Aquire

AUGUST 2, 2021

These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). The second type uses more powerful artificial intelligence, machine learning and predictive analytics, and are therefore better equipped to “sound” human and learn as they go.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics AI 59

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. This last part will discuss how you can strategically navigate analytics and reporting by monitoring and tracking with the right analytics tools and reporting structures.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Traditionally retail refers to the sale of goods and services through physical stores.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Zendesk

OCTOBER 4, 2023

Using data, AI continuously learns, making it a powerful tool for problem-solving. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires. See some examples of these applications below.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

DMG Consulting

JUNE 27, 2022

Referred to as conversational artificial intelligence (AI), an IVA is a system that uses AI, machine learning, advanced speech technologies, deep neural networks, and predictive analytics to simulate live and unstructured cognitive conversations for voice, text, or digital interactions, generally via a digital persona.

Contact Center 48

Contact Center Artificial Intelligence Predictive Analytics Machine Learning 48

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. How does generative AI work? Generative AI can also adapt to context and produce unique, creative content.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics Predictive Analytics 48

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Learn More about the role of AI in CX. Why is NPS ® going up or down?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Retently

AUGUST 5, 2024

Pricing details are not transparent and require contacting the sales team for specific cost structures. Mid-market companies need a feature-rich NPS tool that includes survey customization, multi-channel feedback collection, and detailed analytics. It uses advanced AI and machine learning for analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SugarCRM

JULY 5, 2022

It’s a common term around the office too, from predictive and personalized marketing to sales forecasting and competitive intelligence. But how do you actually start using AI in sales? What is Predictive Sales AI and How Does It Work? Gather past sales data, competitive data, customer behavior, market data, etc.

Sales 26

Sales AI Artificial Intelligence E-commerce 26