Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. The future of this process is analytics-enabled QM (AQM).

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

DMG Consulting

APRIL 15, 2020

AI-based technologies, such as predictive analytics and machine learning, are being incorporated into WFM solutions to automate the selection of the optimal forecasting model for each business’s unique needs. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Fonolo

NOVEMBER 11, 2022

Cheaper data processing and storage capabilities are fueling artificial intelligence, natural language processing and machine learning — which means companies can now distill customer understanding drawn from millions of data points. Here are more ways AI capabilities are starting to improve contact center operations: .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

FEBRUARY 15, 2018

Despite vendor claims, IVAs are not fully artificial intelligence–enabled, but they do use natural language understanding (NLU) and machine learning to offer a new generation of conversational concierge-type service. And IVAs will use machine learning to continuously improve their accuracy and effectiveness over time.

Artificial Intelligence 54

Artificial Intelligence Machine Learning Text Analytics Predictive Analytics 54

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

DMG Consulting

APRIL 16, 2019

AI, machine learning, IVAs, robotic process automation (RPA), desktop process automation (DPA), knowledge management, and more will be instrumental in helping companies improve the service experience. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

AUGUST 9, 2018

Today’s IVAs are getting ‘smarter,’ thanks to increasing use of machine learning, which enables IVAs to ’learn’ from past interactions to improve their understanding of customers’ individual preferences over time,” said Donna Fluss, President of DMG Consulting.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Therefore, the most optimal analytics solution is to merge machine learning and human intelligence. Lumoa’s analytics is built on top of this philosophy.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

DMG Consulting

SEPTEMBER 26, 2018

There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

MARCH 31, 2019

They are in the forefront of leveraging AI and machine learning in their solutions, including sophisticated routing capabilities, analytics (with a focus on predictive analytics), intelligent virtual assistants (IVAs), chatbots and robotic process automation (RPA), and WFO solutions such as workforce management (WFM).

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

MAY 31, 2024

AI customer experience is the employment of AI technology like machine learning, and chatbots to improve the efficiency, speed, and intuitiveness of customer experience. Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations.

AI 52

AI CX Customer Experience Sentiment Analysis 52

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics Predictive Analytics 48

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

It offers multiple text analytics and sentiment analytics models that offer insights based on intent, emotions, entities the sentiments are connected with, and much more. Its predictive analytics modelling allows businesses to identify trends and make decisions. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. The tool also comes with a text analytics feature that lets users analyze open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

APRIL 5, 2021

Analytics are what turns your data into insights, and when you’re collecting a lot of data, you need powerful analytics tools to mine for deep insights. The ‘must have’ analytics for every research platform are: Text analysis — essential for identifying trending topics and sentiment from open text responses.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

PeopleMetrics

FEBRUARY 6, 2025

AI is making VoC programs smarter, faster, and more insightful, but no algorithm, machine learning model, or predictive analytics tool will ever replace the need for leadership to act on what customers are saying. Detect patterns in feedback to predict churn or dissatisfaction before it happens. Not really.

VOC 62

VOC AI Text Analytics Predictive Analytics 62

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses. Does Medallia offer AI-driven insights?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52