Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Customer Experience Matrix

JUNE 17, 2019

Data warehouses are largely limited to structured data. Data lakes are not unified or easily accessible to non-technical users. Data Management Platforms are limited to summary data about mostly anonymous individuals. CRM and marketing automation systems don’t easily combine data from external sources.

Compliance 83

Compliance Engineering Start-ups Retail 83

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Customer Experience Matrix

JANUARY 24, 2018

Unstructured and Semi-Structured Data. This refers to loading data from unstructured or semi-structured sources such as Web logs, social media comments, voice, video, or mages. These are typically managed with “big data” technologies such as Hadoop. This usually employs some form of machine learning.

Social Media 66

Social Media Machine Learning Structured Data Technology 66

SurveySensum

MARCH 3, 2022

This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Integrations.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60