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Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

. “So we’ve seen companies who have basically re-centralized their data into cloud data warehouses, and that is the source of truth. It’s a system of record, and they’re marrying together both the unstructured data and the structured data to do really interesting marketing.”.

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Sprinklr named to IDG Insider Pro and Computerworld’s 2021 list of 100 Best Places to Work in IT

Sprinklr

Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms. At any given instance, this AI engine processes millions of unstructured and structured data points ingested from myriads of channels and software applications.

CXM 96
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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc.

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CaliberMind Offers B2B Orchestration with a Twist

Customer Experience Matrix

Unify B2B data. CaliberMind ingests data from Salesforce Sales cloud and Marketo , Oracle Eloqua , Salesforce Pardo t, and HubSpot marketing automation systems. It reports on missing data and fills in the blanks using data from external vendors. We’ll circle back to classification at the end. Report on journeys.

B2B 48
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Speech Analytics and AI Is a Winning Combination

DMG Consulting

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

The product and the engineering team often can’t prioritize building custom flows, so it falls to the support or sales team to manually handhold customers through the basics, which is expensive and time-consuming”. It acts as a customer hub with machine learning-powered content suggestions. billion bots.

Start-ups 118