ECXO

AUGUST 12, 2024

These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Social Media Management Tools: Tools like Hootsuite and Sprout Social enable businesses to effectively manage their social media presence, schedule posts, and track engagement.

Customer Experience 365

Customer Experience Predictive Analytics Social Media Machine Learning 365

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

MARCH 12, 2023

Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

SEPTEMBER 19, 2022

Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. .

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52