Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. We had lines out the door the first time I put up a little blackboard.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Comm100

DECEMBER 16, 2024

They use machine learning to refine and prioritize answers based on relevance. Sentiment analysis AI analyzes customer text or speech to gauge emotion and tone, categorizing interactions as positive, neutral, or negative. Start by analyzing customer interaction data.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Zendesk

JANUARY 30, 2023

And what’s especially troubling about customer sentiment is that about 20 percent of all support interactions end up being stressful and downright infuriating for consumers. What is customer sentiment analysis? This is where a customer sentiment score can help. The resulting score plays a big role in triage.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. The CX experts will help you with advanced analysis and provide you with a well-formed action plan by extracting insights from feedback and all of this will be aligned with your business goals and KPIs. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

MARCH 26, 2025

Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. Text Analysis , on the other hand, focuses on interpreting text data to derive meaningful conclusions. Customers are telling you exactly what they want – but can you keep up?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Fonolo

FEBRUARY 16, 2021

Yes, digital channels, live chat, and email have their place, but people will always pick up the phone when they have a complex and urgent issue. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years. You can learn more about the power of Conversation Scheduling here.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Beyond Philosophy

AUGUST 25, 2022

First, it starts with understanding your customers, which involves customer segmentation, which means dividing them into like groupings with targeted approaches that appeal to what they have in common and value collectively. Triant agrees, adding that recruitment is the first place to start building a proactive experience.

Contact Center 147

Contact Center Artificial Intelligence Sentiment Analysis Start-ups 147

Aquire

JULY 1, 2021

If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The most advanced function of this tech is using machine learning to learn over time. Machine learning (ML). Sentiment analysis.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Qualtrics

NOVEMBER 19, 2021

What is sentiment analysis? Sentiment analysis is a powerful tool for monitoring and understanding contextual sentiment for any customer, employee, product, or brand experience. Why is sentiment analysis important? And this is where sentiment analysis algorithms come into play.

Sentiment Analysis 26

Sentiment Analysis Machine Learning Social Media Engineering 26

CSAT.AI

SEPTEMBER 22, 2022

This technology relies on machine learning and deep learning to parse queries and apply appropriate responses/solutions. By contrast, a CAI chatbot continually learns and evolves to offer better answers over time. This saves time, prevents having to put customers on hold or tying up a manager. billion to USD 18.4

AI 101

AI Sentiment Analysis Machine Learning CX 101

SurveySensum

MARCH 19, 2025

Easy to Use : Unlike Qualtrics’ steep learning curve, SurveySensum is built for simplicity. No additional training is required to get started. You get what you pay for – without surprises. Fast and Responsive Customer Support : Get 24*7 customer support with a 2-hour SLA guaranteed.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

Fonolo

APRIL 18, 2023

A bit of background is a great place to start. Typically, these tasks are easy to program, freeing up agents to focus on work that benefits from the human touch. Machine learning This type of automation is usually coupled with an AI application. We also provide technical tips about deployment and maintenance.

Contact Center 81

Contact Center Machine Learning Sentiment Analysis Data Entry 81

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 23, 2018

The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about. Sentiment analysis involves analyzing subjective material and extracting attitudinal information. Both approaches have their merits.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Fonolo

APRIL 18, 2023

A bit of background is a great place to start. Typically, these tasks are easy to program, freeing up agents to focus on work that benefits from the human touch. Machine learning This type of automation is usually coupled with an AI application. We also provide technical tips about deployment and maintenance.

Contact Center 67

Contact Center Machine Learning Sentiment Analysis Data Entry 67

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. It’s like your website or app is learning and adapting on the fly!

AI 156

AI Customer Experience Social Media Machine Learning 156

Intercom

MAY 31, 2023

AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast. Generative adversarial networks (GANs) A class of AI algorithms used in unsupervised machine learning in which two neural networks compete with each other.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Lumoa

APRIL 3, 2018

If your company focuses on following the score only , you will very happy if the NPS goes up. But what will you do if the score starts to fall? Many companies panic: customer research is commissioned, task forces established, and people start to read the feedback just to understand what is going on. Don't fall into this trap.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

AUGUST 3, 2020

Companies, especially their contact centers, have figured out how to apply IA findings on a historical basis and are starting to take advantage of its real-time information, a trend that is paying off in companies that are willing to change their processes, something that the pandemic may have helped along.

Contact Center 78

Contact Center Artificial Intelligence Sentiment Analysis ML 78

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! Understanding NPS Let’s start with what is NPS. Retently shines with its customizable NPS surveys, automated follow-ups, and detailed analytics. Many appreciate how easy it is to set up and how insightful the analytics are.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Logicalware

JUNE 13, 2023

Integrating with Puzzel Knowledgebase By seamlessly integrating with Puzzel Knowledgebase , Agent Assist equips agents with instant access to up-to-date information. Sentiment analysis for enhanced understanding Understanding customer sentiment is crucial for delivering exceptional customer service.

AI 52

AI Sentiment Analysis Machine Learning Start-ups 52

SugarCRM

JANUARY 3, 2022

Gartner says, “63% of digital marketing leaders still struggle with personalization, yet only 17% use AI and machine learning across the function.”. Don’t dress your marketing up with language your audience doesn’t understand. Even still, AI is hard for most organizations to get off the ground. Compassionate Marketing.

AI 52

AI Sentiment Analysis Artificial Intelligence CX 52

TeamSupport

NOVEMBER 6, 2023

You can reach more customers by starting a conversation based on contextual information such as the webpage they’re visiting, how long they’ve been looking at your site, and more. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Steep learning curve.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Comm100

JUNE 25, 2019

Let’s start with defining what we’re talking about. The former is all about business intelligence whereas the latter is all about front-line assistance, be that tools like predictive routing, sentiment analysis, and resource discovery. You’ve undergone all requisite training and are ready to start fielding customer queries.

AI 68

AI Contact Center Sentiment Analysis Machine Learning 68

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Experience Matrix

MAY 7, 2015

could do the job from start to finish. Quite to my surprise, the machines haven’t risen so far after all. It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

TeamSupport

DECEMBER 18, 2023

When they are done speaking, you can start by briefly summarizing their problem and need. In this case, you can say something like “I know how it feels to be up very late working on a problem when you’re exhausted from the day. Learn more: schedule a demo with us today. Feeling unheard can make anyone agitated.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

Comm100

MARCH 7, 2019

To help bridge these gaps, we’ve compiled the top 10 chatbot frequently asked questions (FAQs) to get you started on your journey. When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean.

Machine Learning 73

Machine Learning Artificial Intelligence Sentiment Analysis AI 73

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. Let’s start with a few common benefits of AIaaS to consider.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Experience Investigators

MAY 7, 2024

To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI. Artificial intelligence is the ability of machines to exhibit human-like intelligence. Start small and be calculated about where and when you apply AI.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Neosperience

FEBRUARY 24, 2020

Another example of Sentient Technology is the Ada project , an intelligent sculpture – made up of thousands of tiny LEDs – that Microsoft USA , with the collaboration of the architect and designer Jenny Sabin , decided to create inside the Microsoft Research Building 99. . Its surface is also soft and responsive to the touch.

Technology 52

Technology Technology Artificial Intelligence Machine Learning 52

Lumoa

MARCH 12, 2023

One of the easiest (and smartest) ways to start is by implementing a customer experience platform. Some tools require customization to be set up for your company in the best way. The important point to keep in mind is that as you’re doing your due diligence and evaluating tools, to see how each tool stacks up against the others.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

TeamSupport

NOVEMBER 6, 2023

You can reach more customers by starting a conversation based on contextual information such as the webpage they’re visiting, how long they’ve been looking at your site, and more. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52