eglobalis

JULY 31, 2024

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience 450

Customer Experience Social Media Predictive Analytics AI 450

ECXO

AUGUST 12, 2024

Social Media Management Tools: Tools like Hootsuite and Sprout Social enable businesses to effectively manage their social media presence, schedule posts, and track engagement. By leveraging social listening capabilities, companies can monitor customer sentiment and adapt strategies to strengthen customer relationships.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This can be done through surveys, reviews, social media listening, and customer support interactions.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Having a 360-degree view of customers across all touchpoints means you can understand them better. A CX platform combines all of that. Personalization and targeting capabilities.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

CallCare

NOVEMBER 23, 2021

Strategic conversations are taking place in boardrooms over its applicability for customer service, the possibility for employment disruption, and the ethical considerations underlying replacing people with machines. We anticipate that contact centre agents will continue to be a critical touchpoint in the customer journey.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

SurveySensum

SEPTEMBER 19, 2022

A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. While a survey offers you feedback on a specific moment, businesses need to capture data from multiple such touchpoints and more to visualize the 360-degree voice of the customer.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78