SurveySensum

FEBRUARY 24, 2025

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Sprinklr

OCTOBER 7, 2021

And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Slow adaptations to strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Execs In The Know

FEBRUARY 16, 2025

Let’s be real, we’re all swimming in data. It’s everywhere customer feedback, social media rants, cancellation notices a never-ending flood. So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Execs In The Know

FEBRUARY 17, 2025

Let’s be real, we’re all swimming in data. It’s everywhere customer feedback, social media rants, cancellation notices a never-ending flood. So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Lightico

JUNE 6, 2024

IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP). IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy.

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Analyze and identify top customer complaints and sentiments and recurring patterns, automatically using machine learning and AI-enabled text and sentiment analytics. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis!

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

SEPTEMBER 5, 2024

Credit risk assessment : AI improves credit risk management by evaluating the creditworthiness of customers by not only assessing traditional data but also alternative data like spending patterns, social media activities, and geolocation.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. In addition, cloud-based analytics engines and unstructured data processing will help decipher the insights hidden in the data.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

JANUARY 11, 2024

From shaping the buying experience to lifecycle marketing and digital experiences, Machine Learning and AI have entirely changed how marketing departments operate. Info generated by text, images, videos, and other types of data that usually don’t fit into regular databases can now be processed with the help of generative AI.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . in seconds using machine learning. Verint ForeSEE.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Hodusoft

MARCH 12, 2025

Machine Learning (ML) Machine learning algorithms are used to improve performance over time by learning from historical data. AI-powered contact centers can leverage machine learning algorithms to detect fraud based on anomalies in transaction histories, identity details, and application patterns.

Contact Center 52

Contact Center AI Machine Learning Finance 52

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

Comm100

FEBRUARY 17, 2025

AI systems can process both structured and unstructured data at scale. This means AI can analyze not just numbers, but also qualitative inputs like player sentiment, social media activity, real-time game conditions, and even weather patterns that might impact a game.

Sports 52

Sports AI Machine Learning Gaming 52

SurveySensum

APRIL 15, 2025

Let’s dive in and learn more about these VoC tools! A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52