Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. The design team at IBM likes to employ a “make to learn” method.

AI 245

AI Machine Learning Start-ups Technology 245

Intercom, Inc.

MARCH 27, 2018

2018 is shaping up to be a massive year for the Intercom platform. All disruptive technologies start selling first to small companies, the early adopters in a market. Salesforce is a great example of this – when they started, they focused on sales teams with only 5 reps. Here’s what we’re going to do with it.

Artificial Intelligence 224

Artificial Intelligence Machine Learning Start-ups Technology 224

Intercom, Inc.

MAY 20, 2021

This week’s episode is almost my last for the podcast, as I’ll be finishing up today after 2 years and over 100 episodes. Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. Interestingly, the education industry hasn’t been shy in implementing both of these advancing technologies. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change.

Machine Learning 69

Machine Learning Education ML AI 69

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Start where you are. Real-time inventory gives supply chains and vendors up-to-the-minute visibility on stock levels.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

DMG Consulting

MARCH 13, 2025

March 2025 Conversational artificial intelligence (CAI) solutions use AI and generative AI (GenAI) technologies to identify, understand, and respond to customer conversation intents. CAI applications enable consumers to self-serve or can assist live agents responding to customer inquiries. But this is just the beginning for these solutions.

AI 62

AI Artificial Intelligence Close the Loop Omnichannel 62

Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Artificial intelligence is not a standalone technology, but rather a tool that optimizes your entire system. It’s a great place to start and customers are very open to the technology. Human touch.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. Only the most complex questions end up in Human Support where agents are more efficient by using a new generation of consumer grade software. New, nimble competitors can start up quickly and cheaply.

Start-ups 245

Start-ups Customer Expectations Machine Learning Technology 245

ECXO

APRIL 10, 2024

As with anything in CX, we need to start with listening and understanding. Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. How can you utilize this knowledge to enhance customer experience (CX)?

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I went to law school, and I worked in technology transactions for a couple of years.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Intercom, Inc.

JUNE 19, 2018

They’re utilizing new technologies to offer a customer support experience that people love, and that drives loyalty and engagement. We’ve found that offering new customers real-time support can improve NPS scores by up to 15% and drive incremental growth in new business revenue. It mirrors our approach here at Intercom.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. Like most AI systems, NLP and machine learning operate by analyzing massive datasets in order to continuously yield more sophisticated outputs.

AI 118

AI Artificial Intelligence Machine Learning Start-ups 118

Intercom, Inc.

FEBRUARY 24, 2020

Building on Answer Bot’s machine learning technology, Resolution Bot moves beyond generic answers to meaningfully solve customers’ problems. Answer customer questions as soon as they start typing. Get started with Resolution Bot today. Imagine this: a customer chats in asking if their order has shipped yet.

Machine Learning 40

Machine Learning Start-ups Technology Technology 40

Uniphore

DECEMBER 6, 2021

Balaji Raghavan is Chief Technology Officer at Uniphore. Balaji joins Uniphore with two decades of experience building large-scale software solutions that have reshaped how people get things done in their lives at both start-up environments and large established teams at places like Google and Lyft.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research.

AI 148

AI Artificial Intelligence Machine Learning Social Media 148

Ameyo Callversations

NOVEMBER 23, 2021

With enthusiasm to achieve excellence and offer the best services, businesses continuously push themselves to resolve customer queries and support them without any hurdle that has started a battle between digitization and the human touch in customer service. ” – Kiran Prasad, Chief Technology Officer of IBM Watson.

Technology 98

Technology Technology Customer Service E-commerce 98

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Lumoa

NOVEMBER 8, 2017

As long as the metric goes up, everybody is happy. But as soon as it starts to decline, there is panic in the air. Market research is being commissioned and market research agencies start doing both quantitative and qualitative studies to get to the bottom of the issue. All of this takes both time and money.

Customer Feedback 110

Customer Feedback AI Net Promoter Score Machine Learning 110

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. Interestingly, the education industry hasn’t been shy in implementing both of these advancing technologies. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change.

Machine Learning 52

Machine Learning Education ML AI 52

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The technology behind conversational AI.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Lumoa

NOVEMBER 15, 2017

Customer feedback allows us to go deeper into customer experience and understand what drives your revenues up and down. The increasing role of machine learning in all business fields, including customer experience, was the presentation topic of Tommi Vilkamo , eCraft.

Machine Learning 113

Machine Learning Artificial Intelligence Customer Feedback CX 113

ECXO

JULY 8, 2024

Neuroscience and Technology Finally, it’s worth noting the role of technology in enhancing customer experiences. As we better understand the brain’s role in customer experience, we can develop technology that complements our natural abilities. It requires regular practice and a continuous desire to improve.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. You don’t know when issues are going to come up.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Thankfully, no such Armageddon is on the horizon. Alex contends that anyone can do the same.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. Short on time?

Machine Learning 23

Machine Learning Start-ups ML Engineering 23

Win the Customer

JANUARY 20, 2020

Analyze your customers’ pain points and set up chat greetings to start at the exact moment your customer needs them. This personalized support experience will drive conversions up and lead to more sales. All of this works to drive profits up by increasing sales. The Benefits of Artificial Intelligence in eCommerce.

AI 159

AI Artificial Intelligence Machine Learning Social Media 159

ECXO

DECEMBER 20, 2023

This all adds up to one thing. They are investing in personalisation technology to hyperpersonalise experiences at scale , enhance their credibility with customers, improve efficiency and reduce waste. An effective personalisation strategy is about more than enabling technology and being data-smart.

Customer Experience 156

Customer Experience B2B Machine Learning AI 156

Intercom

JUNE 20, 2024

This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. It didn’t take long to recognize this technology for what it is – a revolution unfolding before our eyes.

AI 98

AI Customer Service Machine Learning Artificial Intelligence 98

CX Accelerator

APRIL 23, 2019

I immediately started hearing words I didn’t understand, and I’m sure my word choices created some confusion. During my five years in the UK, I often yearned for a piece of technology that could translate in real time—one that would enable more interesting, relevant, and meaningful conversation.

Innovation 140

Innovation Customer Satisfaction Machine Learning AI 140

Intercom, Inc.

OCTOBER 31, 2019

Here are five quick takeaways: Balancing human-computer interaction has been the difference between technologies that break out and are very successful and technologies that are considered to be ahead of their time or just not the right product-market fit. Can you start off by telling us a little bit about yourself?

Start-ups 169

Start-ups Technology Technology AI 169

Help Scout

JUNE 8, 2021

Enjoy rapidly-changing technology: AI and related fields are in an exciting period of rapid improvement. So is it time to set up your first AI chatbot and set it to work? So is it time to set up your first AI chatbot and set it to work? Let’s start by distinguishing AI chatbots from their simpler incarnations.

AI 144

AI Machine Learning Artificial Intelligence Technology 144

Intercom, Inc.

MAY 14, 2018

10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% Ready to up your content marketing game? 82%: Online video traffic will make up 80% of all traffic by 2021, largely driven by streaming on social networks. from 8 minutes in 2016 ( eMarketer, 2017 ). Engagement. Conversion.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

Intercom, Inc.

APRIL 20, 2022

Fundamentals are the starting point of great design. An example of this is Resolution Bot, which is powered by machine learning. It’s complex technology, so relying on common patterns made it easier for us to build a feature our customers would understand. Design is about making the complex simple”.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

Sprinklr

OCTOBER 5, 2021

Customers and prospects alike will attempt to engage directly with companies on these channels by responding to brand messages or starting new threads. Imagine trying to get every customer who makes a complaint about your business via a social channel to then pick up the phone and have another conversation with you.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Intercom, Inc.

DECEMBER 8, 2020

To provide this, you must understand how your customer experience stacks up against these expectations. Without clarity on your performance in the wider industry, you will be stuck playing catch-up and risk losing customers to your competitors. Modern customers expect quick, personal, and effective service.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Beyond Philosophy

AUGUST 25, 2022

However, the company also pays for that time in labor, technology, and many other cost centers. First, it starts with understanding your customers, which involves customer segmentation, which means dividing them into like groupings with targeted approaches that appeal to what they have in common and value collectively.

Contact Center 147

Contact Center Artificial Intelligence Sentiment Analysis Start-ups 147