SurveySensum

MARCH 19, 2025

Easy to Use : Unlike Qualtrics’ steep learning curve, SurveySensum is built for simplicity. No additional training is required to get started. You get what you pay for – without surprises. Fast and Responsive Customer Support : Get 24*7 customer support with a 2-hour SLA guaranteed.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

SurveySensum

APRIL 7, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free So, if you are also stuck with these drawbacks and looking for a SurveyMonkey alternative , then scroll down. Even with higher response volumes (up to 5000 responses per month), the cost remains affordable at $599 per month. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. Start using SurveySensum’s DIY survey builder today to simplify your feedback collection process and create surveys tailored to your specific requirements! Qualtrics and QuestionPro are both popular CX tools in the current market.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Long-term actions are based on the analytics results of customer feedback. Long-term actions are based on the analytics results of customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

DMG Consulting

JULY 5, 2020

Answer: Trend analysis in interaction (speech and text) analytics solutions provides deeper insights than word count frequency. At its most basic, trend analysis is designed to allow users to define “things” they know to look for in voice and text-based interactions, which are then surfaced by the application.

Artificial Intelligence 77

Artificial Intelligence Text Analytics Machine Learning Start-ups 77

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MARCH 20, 2018

So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 27, 2025

Step 1: Select or Create Your Survey Start with your default language and add multiple translations seamlessly to your survey. Start by adding all your questions and personalized messagesthese elements form the foundation of your multilingual survey. audience: Give options like FedEx, UPS, and USPS. For the U.S.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Lumoa

APRIL 3, 2018

If your company focuses on following the score only , you will very happy if the NPS goes up. But what will you do if the score starts to fall? Many companies panic: customer research is commissioned, task forces established, and people start to read the feedback just to understand what is going on. Don't fall into this trap.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

DMG Consulting

MARCH 1, 2019

The first half of 2018 was strong for the workforce optimization (WFO) market in general, up 6.4 Total company revenue for the WFO market in the first half of 2018 was $1.685 billion, up $101.7 million in the same period of 2018, up $168.5 Calabrio’s contact center WFO revenue was estimated to have grown rapidly, up $17.3

AI 84

AI Artificial Intelligence Contact Center Machine Learning 84

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. The future of this process is analytics-enabled QM (AQM).

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Fonolo

NOVEMBER 11, 2022

These factors add up to a new industry focus on keeping agents engaged , healthy and happy. IVR and Self-Service Step Up . Here are more ways AI capabilities are starting to improve contact center operations: . Their stock is going up and it’s a welcome change! . Did we say happy? Flexible work arrangements .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. So let's get started. But are the general results applicable for your company?

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

DMG Consulting

FEBRUARY 15, 2018

Now it’s up to companies to accept this shift and make the necessary investments to improve self-service solutions, a development years overdue. Sign up for DMG’s free monthly newsletter. They will support omnichannel environments so customers can start in one channel and move seamlessly to another. Like what you’re reading?

Artificial Intelligence 54

Artificial Intelligence Machine Learning Text Analytics Predictive Analytics 54

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. AI AND INTERACTION ANALYTICS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms. Now how to resolve these issues?

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. So let’s get started. Not necessarily.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

MARCH 3, 2022

It also enables you to build custom classifiers to examine and compare text histories. Text extraction. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Easy to set up and use. Steep learning curve.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

MARCH 20, 2018

So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

VOZIQ

JULY 18, 2022

As a result, retention teams end up giving expensive retention offers that are not only too late but also not relevant to every customer, leading to a poor retention ROI. You can leverage AI and machine learning to convert these insights into large-scale retention actions and drive profitability through proactive and personalized engagement.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

As a result, retention teams end up giving expensive retention offers that are not only too late but also not relevant to every customer, leading to a poor retention ROI. You can leverage AI and machine learning to convert these insights into large-scale retention actions and drive profitability through proactive and personalized engagement.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

DMG Consulting

JANUARY 17, 2018

To address current and evolving business needs, the solutions must be re-architected from the ground up with true multi-tenant architecture that can be deployed in a variety of delivery models and integrate with third-party applications, regardless of the vendor they were purchased from and where they run.

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Text Analytics 48

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). Role-Based Dashboards: Customize what your team sees.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

OCTOBER 17, 2023

We came up with some important criteria that helped us narrow down our search for customer feedback platforms for NBFCs. NBFC Customer Feedback Platforms Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) How We Evaluated the NBFC Customer Feedback Tool? Here you go.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. Flexible: Check to see if the tool is agile in nature and can be customized to suit your workflow, especially if you are a start-up. 5) Yes Yes NiceReply Starting at $59 per month 4.5 (5)

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Retently

FEBRUARY 9, 2024

Determine Your Objectives When crafting a survey, start by clarifying the purpose of gathering customer feedback. Experimenting with different scales or changing how rating questions (like Likert scales) are set up can make it easier to get precise customer feedback. It’s a broad question that opens up the conversation.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

InteractionMetrics

JULY 10, 2023

“…for most [machine learning] projects, the buzzword “AI” goes too far. When companies record calls or collect open-ended customer feedback, they end up with data outside of “yes/no” answers or numeric rankings. But that just isn’t true. You don’t have the budget for AI.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

NOVEMBER 22, 2023

Use Multiple Feedback Channels Ever wondered how to open up more avenues for collecting valuable website feedback? Use Customer Names: Include the customer’s name in feedback requests or follow-ups for a more personalized touch. Here’s what you can do – Leverage the power of the text analytics tool.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 20, 2023

On the verge of giving up, I decided to manually enter the product code, and voila! Customer churn is bad for any type of business and just like break-ups in real life, it stings. Analyzing this feedback using powerful text analytics , they discovered important insights. Sounds like a plan, right? Well, not so fast.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

APRIL 5, 2021

Ideally the two should work together so as more data comes in, your reports update in real-time too — this enables you to build the structure of a report, share it with the right people, and keep them up to date on the insights as data comes in. Learn more about our analytics tool, iQ. Enterprise controls and management tools.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

PeopleMetrics

APRIL 8, 2025

When I wrote Listen or Die back in 2017, I had a hunch that machine learning would shape the future of customer experience. Today, what we used to call machine learning is now widely known as artificial intelligence (AI), and its rewriting the rules of VoC in real time!

VOC 62

VOC AI Text Analytics Machine Learning 62

Customer Service Life

FEBRUARY 4, 2019

Sure, if you don’t have a knowledge base, that’s a great place to start – and if you already have a ticketing system, chances are there’s a knowledge base included that you can use. All of these tools use Natural Language Processing and Machine Learning to understand what the customer asked and they serve up the most relevant information.

Contact Center 69

Contact Center Artificial Intelligence Text Analytics AI 69