Intercom

MAY 31, 2023

AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast. Generative adversarial networks (GANs) A class of AI algorithms used in unsupervised machine learning in which two neural networks compete with each other.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Execs In The Know

MARCH 4, 2022

By aggregating structured and unstructured data from every customer touchpoint, customer journey analytics provides a comprehensive, end-to-end view of the journey your customers take from the first introduction to post-purchase experiences. Start with a customer journey map. Best Practices for Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 Whatsapp Surveys Starts at $99/month 4.7 Text and Sentiment Analytics Eliminate the need for tagging conversations manually.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Execs In The Know

FEBRUARY 16, 2025

So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel. Dive into the messy, unstructured data: the reviews, the comments, the support tickets. Confused and frustrated, she gives up.” Make it real.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Execs In The Know

FEBRUARY 17, 2025

So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel. Dive into the messy, unstructured data: the reviews, the comments, the support tickets. Confused and frustrated, she gives up.” Make it real.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

InteractionMetrics

JULY 10, 2023

“…for most [machine learning] projects, the buzzword “AI” goes too far. Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. But for many companies, adding AI to analyzing unstructured data is not always required.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Customer Experience Matrix

MARCH 3, 2017

CaliberMind has embedded a third-party data load and transformation tool to manage such inputs. The system stores structured data in Redshift, semi-structured data in MongoDB, and unstructured data in S3. The system can also pick up references to other individuals and infer their own roles and interests.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms. Now how to resolve these issues?

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 5, 2024

Now, to create these experiences, it is also important to keep up with the current trend. Credit risk assessment : AI improves credit risk management by evaluating the creditworthiness of customers by not only assessing traditional data but also alternative data like spending patterns, social media activities, and geolocation.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Customer Experience Matrix

MAY 11, 2016

This post will resume the tour I started in March of journey orchestration engines – our new friend JOE. Their core architectures just aren’t up to it. It does this using magic machine learning to determine which paths have the highest combination of frequency, exclusivity, and correlation to a goal (a user-specified event).

Unstructured Data 48

Unstructured Data Engineering Machine Learning Technology 48

Ameyo Callversations

APRIL 21, 2022

For many businesses, these advantages make contact center technology an integral part of their operations, making it extremely important to stay up to date on the latest advancements in this field. Moreover, the cloud is coming up with new services every quarter. In 2020, we witnessed paradigm change in different avenues of our life.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . in seconds using machine learning. Steep learning curve.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Qualtrics

DECEMBER 12, 2019

Follow-up questions are based on the customer’s previous response, delivering more revealing insights that close experience gaps. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. AI systems can process both structured and unstructured data at scale. Its not just following recipes anymore; its learning how to cook based on whats in the pantry and even predicting what ingredients you might need next.

Sports 52

Sports AI Machine Learning Gaming 52

SurveySensum

NOVEMBER 26, 2024

Let’s start with Qualtrics. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. Start using SurveySensum’s customizable survey builder today and design surveys that match your unique needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52