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Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had. Alex contends that anyone can do the same.

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How Agentic AI in Auto Finance Will Shake Up the Industry

Lightico

Yet these traditional AI tools are often constrained by rigid rulesets or prebuilt machine-learning models that excel in well-defined tasks. Rather than requiring each new scenario to be painstakingly coded, agentic models leverage expansive training data (in the form of foundation models) to adapt to new situations.

Finance 52
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Sprinklr named to IDG Insider Pro and Computerworld’s 2021 list of 100 Best Places to Work in IT

Sprinklr

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth.

CXM 96
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Speech Analytics and AI Is a Winning Combination

DMG Consulting

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

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The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. The Contact Center Stack is the principle set of technology that powers successful centers.

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Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. With Confirmit Genius, you can build your own advanced feedback programs that deliver higher quality results much faster than traditional feedback techniques.

VOE 40