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How a Washington school district used data to survive everything from budget cuts to a pandemic

Qualtrics

A year ago, Vancouver Public Schools — a large school district in Washington State that serves over 23,000 students — was confronting some serious budget cuts. When the pandemic struck Washington, the district had to quickly figure out how to teach its students remotely and ensure that they all had the technology they needed to do so.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /. Website : Www.DoingCXRight.com.

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Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

And learn more about exciting new technology that’s revolutionizing customer experience. Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center. Design Thinking April 23 – 25, Austin, TX.

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The top market research conferences to attend in 2019

Qualtrics

Executives today want smarter and faster insights, and technology and automation are changing the landscape. And you’ll network with and learn from some of the brightest minds in your field. Leverage the latest trends and technologies to advance your research. Dillman- Regents Professor of Sociology, Washington State University.

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Kinzen’s CEO Mark Little on the fight against disinformation

Intercom, Inc.

. “To tackle the challenge, they’re using a combination of machine learning and human analysis that can scale the response to a global level” Ever since, they’ve been working to get ahead of this threat and protect online communities from dangerous misinformation and hate speech that creates real-world harm.