Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Leveraging Machine Learning in Conversational Analytics. We are excited to expose “real world AI” through actual model outputs and real business insights gained through Machine Learning! Thursday, July 25th Customer Experience.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

DMG Consulting

APRIL 11, 2022

The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance. For many contact centers, technology saved the day as businesses transformed. There is no going back.

E-commerce 48

E-commerce VOE Real Estate Contact Center 48

SurveySensum

JULY 14, 2020

Currently, he is a Director of Service at a leading UK Tech company, Cheshire Datasystems Ltd where he is exploring how to combine it with a human element for superior CX and the potential of tech including AI and machine learning. LinkedIn : [link]. Website : [link]. Emma Donnelly – Head Of Customer Service at Redrow Homes.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132