eglobalis

JULY 2, 2024

The main point here is that we are talking about NPS, but no individual metric can supply all needed information; therefore, I called this article “360 Degree Revolution” since all metrics plus data supply your organization with a much better reality check than anything else.

NPS 490

NPS Customer Feedback Net Promoter Score B2C 490

Aquire

JULY 1, 2021

Machine learning (ML). Conversational applications use ML to better understand human interactions. Sentiment analysis. The application uses ML to learn and finetune responses over time. Here are the main benefits of conversational AI: Achieve more personalized and easy interactions. What do humans mean?

AI 125

AI Artificial Intelligence Machine Learning ML 125

Shep Hyken

AUGUST 5, 2022

Perhaps this could be one of the main reasons businesses nowadays embrace new-age technologies and tools like voice bots and chatbots.? . Thanks to technology, ML, and NLP, interacting with the bot is easier than before. Its groundbreaking sentiment analysis model assigns an emotional score to the customer inputs.

Contact Center 69

Contact Center Artificial Intelligence Sentiment Analysis ML 69

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Intercom

MAY 31, 2023

Machine learning (ML) A subfield of AI that involves the development of algorithms and statistical models that enable machines to progressively improve their performance in a specific task without being explicitly programmed to do so.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Natural language processing in particular enables sentiment analysis, entity recognition, text classification, and topic modeling.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SugarCRM

DECEMBER 17, 2024

Although Microsoft Dynamics shares similar sales and marketing capabilities, like customer journey management, salesforce automation, and customization options, the main differences between the two solutions lie in their respective price points and integration capabilities. Book Demo 5.

Compliance 26

Compliance CRM ML Finance 26