Lumoa

MAY 16, 2024

Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. Because ML systems aren’t just coded; they’re trained. When we talk about ML systems, we’re referring to software that learns and adapts based on data.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SurveySensum

NOVEMBER 8, 2023

Here are the main benefits of implementing automated customer support: 24/7 customer engagement : Automated customer support systems offer 24/7 assistance. Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

DECEMBER 4, 2024

Reasons Why You Should Measure NPS in Banking and Other Financial Services Following are some of the main reasons you should measure NPS in banking industry and other financial services. Use text analytics to understand common themes in customer comments. Strategy: Implement a robust system for analyzing NPS feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Use text analytics to understand common themes in customer comments. By analyzing the feedback, banks can pinpoint the areas that need improvements.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. AI software salespeople often tell Customer Experience Directors they MUST buy an AI-powered text analytics solution to understand their data.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40