SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. Lets now understand how to execute key driver analysis effectively.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. Don’t worry, though – we’ve got you covered with useful tips on how to analyze the survey data from your NPS campaigns.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

JANUARY 3, 2023

These questions are at the end of the survey for two main reasons: . . The main point here is that in most cases, you can actually go by, or solve with a simple KPI and a “why” question. . e.g.typical NPS question) . This is different from just getting a 9 in an NPS rating. ” – Carlos Del Corral. .

NPS 147

NPS Touchpoint Construction Close the Loop 147

Retently

JULY 3, 2024

For example, Net Promoter Score (NPS) surveys ask open-ended questions to understand why customers gave a certain rating. What was your main reason for choosing our product/service?” Coding is like putting labels on each response to highlight the main idea or topic. There are two main ways to code data: deductive and inductive.

Sentiment Analysis 143

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 143

Retently

JULY 28, 2019

We’ve already written an in-depth article about customer feedback loop , and the main idea is this: it’s a customer insight-driven process that helps you continuously improve your products and services. A good way to do that is to look into the customer feedback in order to spot the main problems your customers deal with.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

SurveySensum

JANUARY 27, 2022

The main benefits of having customer experience software are. It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? Sentiment analysis. Text and Sentiment Analysis. Pre-built templates.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”.

Retail 110

Retail CX NPS Touchpoint 110

Lumoa

MARCH 12, 2023

While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

TeamSupport

AUGUST 30, 2019

There are many different tactics that attempt to acquire this information, such as customer reviews and NPS (net promoter score), which may or may not provide an accurate assessment of overall satisfaction. Did you catch them on a bad day when they left an NPS rating?

Net Promoter Score 60

Net Promoter Score Sentiment Analysis NPS Technology 60

CSAT.AI

JANUARY 4, 2023

Identify your new holiday customers and separate them from your main customer base. Average wait time (AWT), average handle time (AHT), net promoter score (NPS), customer satisfaction (CSAT) are some of the metrics to track to identify what is or isn’t working to keep these new customers. . Track Holiday Customer Data Separately.

Net Promoter Score 79

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 79

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Can only do NPS, CES, CSAT surveys. The Merger! Not user-friendly. Too Pricey.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

DECEMBER 29, 2021

Given below are the 4 main types of customer segmentation: . The main goal of this process is to find profitable customers for your business and retain them. . Here are the main reasons why you should choose SurveySensum for customer segmentation. . Accurate Data Analysis. Text and Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis Manufacturing NPS Education 52

Retently

MARCH 26, 2024

Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. Moreover, different industries might have unique requirements that demand specialized survey tools.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Lumoa

AUGUST 8, 2023

By asking relevant and targeted questions, you can create a comprehensive picture of customer sentiment and gain valuable insights into what customers want from your brand. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Gainsight

AUGUST 22, 2021

A product-led growth (PLG) strategy is a tactic that focuses on your product as the main growth driver. Start by building feedback loops into your product, examining user surveys and sentiment analysis, and spotting the friction points in your product. Net Promoter Score (NPS). What is a product-led growth strategy?

Sentiment Analysis 52

Sentiment Analysis Net Promoter Score Start-ups NPS 52

SurveySensum

FEBRUARY 11, 2022

Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. Survicate enables you to design NPS surveys easily without using any code. Easy to use interface.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Retently

FEBRUARY 9, 2024

Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys. This is where Net Promoter Score (NPS) comes into play, a powerful tool that helps you see beyond the horizon of customer satisfaction to gauge the strength of your customer relationships.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Retently

JULY 3, 2024

Specialized tools are highly customizable, allowing you to personalize everything from branding and question styles to specific survey types like NPS or CSAT, tailored to your organization’s needs. Online survey tools like Google Forms or specialized survey software like Retently , allow you to create anonymous surveys easily.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Intercom

AUGUST 11, 2022

It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Our main challenge is awareness” Liam: And what’s next? Our main challenge is awareness. “We have so much momentum.

Start-ups 59

Start-ups NPS Artificial Intelligence Sentiment Analysis 59

SurveySensum

FEBRUARY 23, 2024

Advantages of a Pulse Survey The main benefits of a pulse survey are: 1. You can use the Likert scale , NPS scale, multiple-choice, rating scale, drop-down questions, etc. Analyze Responses Analysis of the responses is one of the most critical parts of the employee pulse survey. Let’s understand the advantages of pulse surveys.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

InteractionMetrics

SEPTEMBER 14, 2020

An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan. After all, it’s likely you are using dashboards to display critical facts like their sales per location, NPS survey scores, and resolution rates. Another example is a client’s NPS survey. The solution?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

InteractionMetrics

SEPTEMBER 14, 2020

An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan. After all, it’s likely you are using dashboards to display critical facts like their sales per location, NPS survey scores, and resolution rates. Another example is a client’s NPS survey. The solution?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. This full picture analysis has allowed them to see an 86% accuracy rate in predicting client retention to effectively plan their roadmap for continued adoption.

Sentiment Analysis 59

Sentiment Analysis NPS Start-ups Government 59

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Analytics and Reporting Qualtrics: Qualtrics offers advanced analytics and reporting capabilities like predictive analysis, text and sentiment analysis, and advanced statistical analysis like regression, cluster, and correlation analysis. NPS : Medallia scores 9.7, However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2025

Youve got pre-built survey templates, omnichannel capabilities, multilingual surveys, cross-tab analysis, WhatsApp surveys, and a powerful role-based dashboard. AI-powered text and sentiment analysis , a closed-loop ticketing system, seamless DIY setup, and better visualization help you uncover pain points and take action – fast.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52